We will be launching new initiatives as part of CapitaLand’s digital roadmap to create long-term sustainable value for its retail tenants and customers in an omnichannel environment.

Stay tuned for these new initiatives!

To read up more on CLI's evolved omnichannel strategy, please click here

Not to worry, orders placed on or before 30 April 2022 will be fulfilled as per the usual process and schedule.
Any orders unprocessed by the retailer from 7 May 2022 will be cancelled by eCapitaMall. In this case, you will receive your refund within 30 days depending on your mode of payment.

For purchases made partially or fully with eCapitaVoucher, refunds for cancellations will be made via the following methods:

1. Refunds for cancellation of your full order will be made in eCapitaVoucher and/or via credit card. The amount paid for the order via credit card will be refunded to the credit card used in the payment. The remaining amount will then be refunded in the form of eCapitaVoucher.
2. Refunds for cancellation of selected items in your order will be made in STAR$ and/or via credit card. The amount paid for the order via credit card will be refunded to the credit card used in the payment. The remaining amount will then be refunded in the form of STAR$.
   
   
3. If you any questions or issues regarding your order, please contact us at retail@capitaland.com
   
   

Please reach out to our customer care team at retail@capitaland.com.

Upon your confirmation for a refund, the refund will be processed to our customers. If a return of the order is necessary, our Customer Care Team will schedule for J&T pickups to return items to retailers.

We will be launching new initiatives as part of CapitaLand’s digital roadmap to create long-term sustainable value for its retail tenants and customers in an omnichannel environment.

Stay tuned for these new initiatives!

To read up more on CLI's evolved omnichannel strategy, please click here

There will be no self-pick-up and delivery from 1 May 2022 onwards.

Customers will no longer be able to select dates from 1 May 2022 onwards for both fulfilment methods.

If there are any existing orders for fulfilment from 1 May 2022 onwards, they will be cancelled and customers will be notified.

Our existing customer service recovery process will remain until 30 April 2022. If you have any issues or feedback after 30 April 2022, please email retail@capitaland.com.

Our customer service team will follow up accordingly.

Please do reach out to our customer care team at retail@capitaland.com.