Frequently Asked Questions

eCapitaVoucher
STAR$®
Membership
CapitaStar for Business
Partnerships

When you login on your CapitaStar App, you will be able to see your total available balance on the top of the home page.

Simply tap on “eCapitaVoucher”, select “Use to Pay” and scan the merchant's QR code to enter the amount that you want to use. Slide to pay and your transaction is completed!

Selective participating retailers such as 7-Eleven, Challenger, CS Fresh, Eccellente by HAO mart, Giant, Golden Village, Guardian, Jasons Deli, NTUC FairPrice or Unity (excludes Guardian and 7-Eleven at Jewel Changi Airport) will require you to tap on "Show your QR and barcode" to generate the dynamic QR Code on your CapitaStar App for the retailers' cashiers to scan. This list is non-exhaustive and may not apply to all participating properties, please check with each retailer respectively before using your eCapitaVoucher.

The maximum amount of eCapitaVoucher you can utilise at every single transaction is S$1,000. If you have any balance payment, proceed to pay according to the merchant's available payment mode. Alternatively, if you have more eCapitaVoucher pending to be accepted to your wallet, you can accept the eCapitaVoucher and continue to pay using your eCapitaVoucher!

Yes, eCapitaVoucher(s) are valid for use one (1) year from the date of purchase. When sent as a gift, the 1-year validity will commence from the purchase date and not the date the eCapitaVouchers are accepted by the recipient.

You may access your eCapitaVoucher balance by tapping on your eCapitaVoucher balance summary at the top of your CapitaStar Home page. By default, all eCapitaVoucher(s) you have will be listed in chronological order, from the earliest expiry date to the latest expiry.

eCapitaVoucher can be purchased directly from our CapitaStar App. Simply follow these steps:

Launch your CapitaStar App
Tap on “Get eCapitaVoucher” shortcut button or your eCapitaVoucher balance summary at the top, then choose "Buy for me".
Confirm the total purchase value and proceed to complete payment.

Purchased eCapitaVoucher will be stored under “My Vouchers -> eCapitaVoucher”, valid for 1 year from the date of purchase.

Once purchased, the eCapitaVoucher cannot be gifted to others.

If you are purchasing eCapitaVouchers for others, you can use your STAR$® to gift eCapitaVoucher to your friends!

You may redeem eCapitaVoucher with a min. of 5,000 STAR$® on the CapitaStar App. Under the "EXPLORE MORE REWARDS” section, tap on “See All” and locate the tab “eCapitaVoucher”. Select the denomination you would like to redeem and proceed. Once redeemed, the eCapitaVoucher will automatically be accepted and loaded into your eCapitaVoucher balance in-app. Alternatively, you may also use your STAR$® to gift eCapitaVoucher to your family and friends.

Any eCapitaVoucher redeemed/gifted using STAR$® will be non-transferrable, non-exchangeable and non-refundable.

Once your purchase is successful, a pop-up notification will inform you that your payment is successful, and you will be able to see your eCapitaVoucher in your app “My Vouchers -> eCapitaVoucher” with expiry date that is dated 1 year from date of purchase.

To keep track of your eCapitaVoucher purchases and spending, you may access "Activity" from the bottom navigation bar.

Self-Purchase

eCapitaVoucher can be purchased in denominations of S$5 with a minimum amount of S$10. The maximum amount you can buy per transaction is S$500 and the maximum amount each person can store in their App is S$1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your account’s eWallet exceeds S$1,000 after the purchase or acceptance.

Gifting

eCapitaVoucher can be gifted in denominations of S$5 with a minimum amount of S$10. You may gift up to 10 recipients in a single transaction, but there is no limit as to how many eCapitaVoucher you may gift per day. The maximum amount you may gift per recipient per transaction is S$500.

The maximum eCapitaVoucher amount each person can store in their CapitaStar account is S$1,000. Hence you may fail to purchase or receive any more eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds S$1,000 after the purchase or acceptance.

eCapitaVoucher can be gifted directly from the CapitaStar App. Simply follow these steps:

Launch your CapitaStar App
Tap on your eCapitaVoucher balance summary and select “Send Gift”
Select the purchase value and key in recipient details by mobile number or email address. (Please note that you can gift up to a maximum of 10 recipients and a maximum of S$500 in a single transaction. The maximum that a recipient can hold in their wallet is S$1,000, if the total in the recipient’s wallet will exceed S$1,000 after the gift, he/she will be required to utilize his current balance before he/she can accept your gift).
Proceed to make payment. You may also use your STAR$® to gift eCapitaVoucher to your family and friends.
Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient.

If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers -> eCapitaVoucher”, valid for 1 year from the date of purchase. Once accepted, the eCapitaVoucher cannot be gifted to others.

If your family or friend does not have a CapitaStar account, the accepted vouchers will only be accessible on our web wallet. here.

eCapitaVoucher can be sent via email or mobile phone number. Your family and friends will be able to accept their eCapitaVoucher via a web wallet here even if they are not a CapitaStar member.

However, we do recommend for them to download the CapitaStar App before accepting the eCapitaVoucher for greater ease in using them.

Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your family and friends, so stay tuned!

You may change your recipient mobile number or email address provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

Launch your CapitaStar App
Tap on "your eCapitaVoucher balance summary at the top and click "View Gift Status"
Under "View Gift Status" -> "To be accepted", select the recipient you would like to make amendment and click "Remind Person" at the bottom
Under "Recipient Details", input the recipient's mobile number or email address and when you are done, click on "Send Reminder" at the bottom.

Once this is done, the recipient will receive an email or mobile notification to accept your eCapitaVoucher gift.

You cannot claim back the eCapitaVoucher gift that you had sent. However, you may send the eCapitaVoucher gift back to yourself provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

Launch your CapitaStar App
Tap on your eCapitaVoucher balance summary at the top and click "View Gift Status"
Under "View Gift Status" -> "To be accepted", select the recipient you would like to make amendment and click "Remind Person" at the bottom
Under "Recipient Details", input your mobile number or email address and when you are done, click on "Send Reminder" at the bottom. Once this is done, please look out for mobile or email notification to accept your eCapitaVoucher gift.

However, you will be unable to retrieve the eCapitaVoucher sent if the eCapitaVoucher has been accepted by the initial recipient.

For CapitaStar Members

From the gift email that you’ve received, click on the link to “Accept eCapitaVoucher” and it will open your CapitaStar App. The Voucher serial number and PIN number will be populated automatically in your app. Click on "Accept Gift" to accept your eCapitaVoucher(s).

Your eCapitaVoucher will automatically be accepted and loaded into your CapitaStar account’s eWallet. Upon successful acceptance, you will receive an email to confirm that the eCapitaVoucher(s) has been credited to your CapitaStar account.

If you do not have the CapitaStar App installed on your mobile or are accepting the eCapitaVoucher via desktop/web, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVoucher(s) from both the CapitaStar App and your web wallet as long as you login with the same registered CapitaStar mobile number.

For Non-CapitaStar Members

From the gift email that you’ve received, click on the link to “Accept eCapitaVoucher” and it will direct you to our web wallet. Complete your sign up with your mobile number.

To use your eCapitaVoucher(s) from this web wallet or via the CapitaStar mobile app, you will be required to login with the same registered mobile number.

We will recommend that you download our CapitaStar App for greater ease of usage of your eCapitaVoucher(s).

We recommend that you check with the gift sender if the eCapitaVoucher has been forwarded to another recipient. It is likely that the eCapitaVoucher originally sent to you has been forwarded and accepted by another recipient.

Before the gift is accepted, it can be claimed by any recipient designated by the gift sender. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.

The maximum amount of eCapitaVoucher to be stored in the CapitaStar App at any one point cannot exceed S$1,000. Hence you may fail to purchase or receive any more eCapitaVoucher if the resulting value of eCapitaVoucher in your CapitaStar account’s eWallet exceeds S$1,000 after the purchase or acceptance.

We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).

Only purchase and redeem eCapitaVoucher(s) via the following authorised platforms:
- CapitaStar App
- eCapitaVoucher Corporate Portal
Use your eCapitaVoucher(s) via the CapitaStar app and scan the eCapitaVoucher QR Code Wobbler(s) which are displayed at participating retailers only. Participating retailers are available here.
Make sure to review the transaction details via your CapitaStar app and check your transaction history regularly for any unauthorised activity.
All official promotions are listed via the CapitaStar app or website.

CapitaStar members would have been informed via electronic direct mailers (eDMs) and in-app notifications via the CapitaStar mobile app on both:

The cessation of acceptance of physical CapitaVoucher(s) with effect from 1 July 2023
The launch of the conversion of physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023

The same set of information was also displayed at the following touchpoints for all shoppers during the stated period:

Participating CapitaLand malls, malls’ websites and CapitaStar website
CapitaStar App and CapitaStar@Work App
CapitaLand and CapitaStar social media channels
Customer service counters or across various touchpoints at participating CapitaLand Malls
Retailers’ POS counters in-stores where feasible

We seek your understanding that expired physical CapitaVoucher(s) will not be valid for extension and conversion to STAR$®️.

Keynote: As a gesture of appreciation, physical CapitaVoucher(s) that were issued during the heightened period of COVID-19 (2020 to 2021) were provided with an extended validity period of 6 months from the date of expiry to cater for an extended period of usage.

Simply snap your receipt with min. S$20 spend* (S$10 for Jewel Changi Airport) and upload via the CapitaStar Mobile App. Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.

For Jewel Changi Airport, STAR$® are automatically awarded when you dine and shop in Jewel Changi Airport, if you have linked your CapitaStar and Changi Rewards accounts. Click here to find out more.

STAR$® issued will be stored in your membership account with indicated expiry date. You can check your STAR$® balance via the CapitaStar Mobile App. Transferring of STAR$® between members is not allowed.

*The min. spend may vary for qualified retailers across our participating properties and stores.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®

For every receipt uploaded, you will be entitled to STAR$® rounded down to the nearest dollar. For every S$1 captured, you will earn 5 STAR$® (1 STAR$® for supermarkets, food courts and the following stores stated below).

S/N	STORES THAT ONLY ISSUE 1 STAR$® FOR EVERY S$1 CAPTURED
1	Cut Butchery
2	Redman by Phoon Huat
3	The Seafood Market Place by Song Fish
4	7 Eleven
5	Iroha Mart
6	K-Market
7	Cheers
8	Seoul Mart
9	SKP
10	Valu$

STAR$® are awarded based on the nett purchase value after deduction of discounts at all participating properties and stores.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

A minimum spend of S$20 in a single receipt is required, unless stated otherwise.

Receipts from participating properties and stores and/or Jewel Changi Airport may satisfy the Minimum Spend through a lower criteria of S$10. You may refer to the list of participating properties and stores here.

Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible to earn STAR$®.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

You can upload receipts as long as they are from purchases made by you. However, STAR$® will not be awarded for subsequent receipt(s) uploaded once you have hit the cap as per below:

Cap of 3 receipts for same store purchase in a day
Cap of 20 receipts across all malls in a rolling 7-days period- Cap of 5,000 STAR$® (for CapitaStar members) and/or 30,000 STAR$® (for Raffles Prestige members) applies to all bonus STAR$® promotion, unless otherwise stated by the respective promotions

You can only upload one receipt image at a time. Uploading more than one receipt in a single snap will result in missing or confusing information being captured by the system. The receipts will be declined, or you may end up with the wrong amount of STAR$® being issued for your spending.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

Receipt will be processed within 24 hours from your submission and STAR$® will be reflected in your account summary immediately upon approval.

Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.

For Illustration:

For purchases made on 1 January 2024, receipts must be submitted not later than 2 January 2024, 11.59pm.

You may upload receipts at your own convenience via the CapitaStar Mobile App.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

You may check your STAR$® balance via your CapitaStar Account through any of the below platforms:

CapitaStar Website (www.capitastar.com.sg)
CapitaStar Mobile App (Available in Apple App Store™, Google Play and Huawei AppGallery)

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

STAR$® can only be awarded for your own purchases and any transfer of STAR$® between members is not allowed. If any member is found using receipts other than their own purchases to accumulate STAR$®, CapitaStar reserves the right to terminate their membership.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

With effect from 1st October 2018, instead of having all STAR$® expire in June the next year, your STAR$® will now expire one calendar year after your transaction date* - based on the quarter of the year your transaction date falls in.

For more accurate STAR$® expiry, you may refer to the expiry date in the CapitaStar Mobile App.

*The expiry date will fall on the last day of the month.

For illustration:

Period Earned	New Expiry Date
1 Jan 2024 - 31 Mar 2024	31 Mar 2025
1 Apr 2024 - 30 Jun 2024	30 Jun 2025
1 Jul 2024 - 30 Sep 2024	30 Sep 2025
1 Oct 2024 - 31 Dec 2024	31 Dec 2025
1 Jan 2025 - 31 Mar 2025	31 Mar 2026
1 Apr 2025 - 30 Jun 2025	30 Jun 2026
1 Jul 2025 - 30 Sep 2025	30 Sep 2026
1 Oct 2025 - 31 Dec 2025	31 Dec 2026

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

All outlets with printed receipts / tax invoices within participating properties and stores shall qualify for STAR$® accumulation except the following:

SN	Type of receipts NOT accepted
1	Money changer / Bank / ATM / Financial Services / SingPost / Post Office
2	NETS / Credit / Debit Cards transaction slips
3	Pushcarts
4	Instalment payments
5	Temporary vendors at promotional spaces i.e atrium, Cloud9 Piazza
6	SISTIC (except Jewel Attractions)
7	All payments via AXS & SAM
8	Cashcard / Stored Value Cards Top-Up transactions
9	Bill payments
10	Lottery tickets
11	Tickets from pawn shops
12	Trade-in items (i.e. Jewellery shop, Mobile, etc)
13	Purchase of vouchers or gift cards (CapitaVoucher / Shops)
14	Swissotel / Fairmont Hotel receipts including F&B receipts
15	Online Purchases (unless stated)
16	Hotels, Lounges, passenger meeting service counters, tour and travel services and left luggage service counters in Jewel
17	Purchases from the official Apple store in Jewel Changi Airport
18	Changi Experience Studio tickets
19	Changi Gift Shop
20	Car rental services, airport shuttle and transportation counters
21	Tobacco products in Jewel
22	All Purchases (including purchases made with eCapitaVoucher as payment mode) made in ION Orchard
23	Edwin Lim Medical Aesthetic Clinic at Changi City Point
24	Donations

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

For every S$1 captured, you will earn 5 STAR$® (1 STAR$® for supermarkets, food courts and the following stores stated below).

S/N	STORES THAT ONLY ISSUE 1 STAR$® FOR EVERY S$1 CAPTURED
1	Cut Butchery
2	Redman by Phoon Huat
3	The Seafood Market Place by Song Fish
4	7 Eleven
5	Iroha Mart
6	K-Market
7	Cheers
8	Seoul Mart
9	SKP
10	Valu$

CapitaStar members can accumulate up to a maximum of 5,000 STAR$® a day and Raffles Prestige members can accumulate up to a maximum of 30,000 STAR$® a day.

The daily cap of 5,000 STAR$® (for CapitaStar members) and/or 30,000 STAR$® (for Raffles Prestige members) applies to all bonus STAR$® promotion, unless otherwise stated by the respective promotions.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

You can accumulate STAR$® when you shop at participating properties and stores (refer to list below) by uploading your receipt(s) via the CapitaStar App.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon and The Clementi Mall are not eligible to earn STAR$®.

Participating Commercial Properties include;

Asia Square Tower 2
CapitaGreen
CapitaSky
CapitaSpring
Capital Tower
Six Battery Road

Receipts that contain incomplete or unclear information will be rejected. For long receipts, you may fold them at the portion describing the products purchased before uploading them.

Do ensure that receipt image submitted is clear and following information has been captured:

Mall Name
Shop Name
Unit Number
Transaction Date & Time
Receipt Number
Transaction Amount

You may wish to seek assistance from the Customer Service Assistants or contact us at CapitaStar Customer Service line (Tel: (65) 6631-9931) if you face difficulties uploading your receipts.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon and The Clementi Mall are not eligible to earn STAR$®.

There are several possibilities which could lead to this message.

We will not be able to award STAR$® under the following conditions:

If your receipt is submitted later than the next day of purchase (11:59pm)
If you have submitted a max. of 3 receipts for same store purchase in a day
If you have submitted a max. of 20 receipts across all malls in a rolling 7-days period
If you have been awarded a max. of 5,000 STAR$® a day (for CapitaStar members) and/or 30,000 STAR$® a day (for Raffles Prestige members)
If your receipt spending is below S$20 (across participating properties and stores) or below S$10 (for Jewel Changi Airport), unless stated otherwise
If you have submitted a receipt for anypurchase (including purchase with eCapitaVoucher as payment mode) made in ION Orchard, Paragon and The Clementi Mall as purchases made at these properties are not eligible to earn STAR$®.

If none of the above conditions apply to your situation, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls or contact us at CapitaStar Customer Service line (Tel: (65) 6631-9931) for assistance.

CapitaStar is a card-less rewards programme with no membership fee or expiry. We reward you with STAR$® (on top of all other rewards on your everyday spend) when you make purchases at participating properties and stores. STAR$® are awarded automatically when receipts uploaded via the CapitaStar App are approved.

3 Easy Steps To Earn And Redeem STAR$

SHOP

Shop at any participating properties and stores (with min. S$20 spend per receipt, unless stated otherwise) or at Jewel Changi Airport (with min. S$10 spend per receipt) and retain your receipts to earn STAR$®.

EARN

Simply snap your receipt with min. S$20 spend / S$10 spend at Jewel Changi Airport or unless stated otherwise, and upload via the CapitaStar Mobile App.

S$1 spent = 5 STAR$® (1 STAR$® for supermarkets, food courts and the following stores stated below)

S/N	stores that only issue 1 STAR$® for every S$1 captured
1	Cut Butchery
2	Redman by Phoon Huat
3	The Seafood Market Place by Song Fish
4	7 Eleven
5	Iroha Mart
6	K-Market
7	Cheers
8	Seoul Mart
9	SKP
10	Valu$

Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.

REDEEM

Redeem eCapitaVouchers via the CapitaStar Mobile App (5,000 STAR$® = S$5 eCapitaVoucher). You can also redeem exclusive shopping and dining deals on the CapitaStar Mobile App to enjoy greater savings!

The STAR$® accumulated in this programme can be used to exchange for eCapitaVoucher and/or exclusive Deals on our CapitaStar Mobile App.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar App, active members get to enjoy the following:

Redeem exclusive shopping and dining deals on the CapitaStar Mobile App
Attractive benefits with CapitaStar's partners
Additional Perks during your Birthday Month
- Regular CapitaStar Members get 2X STAR$® on 1st transaction during birthday month at participating properties and stores (For avoidance of doubt, Raffles Prestige members are not eligible to receive 2X STAR$® for 1st transaction at participating CapitaLand Malls during birthday month)
- Raffles Prestige members get 10X STAR$® on 1st transaction during birthday month at Raffles City Singapore

Updates and invitations to the latest members’ only events / promotions at participating properties and stores

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

CapitaCard is a lifestyle credit card issued by American Express® that provides shoppers with endless rewards on shopping, dining and entertainment across participating CapitaLand Malls.

Exclusive privileges include:

Earn up to 3% rebate (awarded in 6X STAR$® or 30 STAR$®) when you spend at participating merchants in CapitaLand Malls in town. Capped at S$1,200 of eligible spend per calendar month.
Earn up to 2% rebate (awarded in 4X STAR$® or 20 STAR$®) when you spend at participating merchants in CapitaLand Malls in the heartlands. Capped at S$1,200 of eligible spend per calendar month.
Earn up to 1.5% rebate (awarded in 3X STAR$® or 15 STAR$®) for eCapitaVoucher purchases, capped at S$1,200 spent on eCapitaVoucher purchases per calendar month.
Earn additional 5% rebate (awarded in 10X STAR$® or 50 STAR$®) when you spend at participating merchants in participating CapitaLand Malls.
Enjoy 3-hour complimentary parking per mall, per day across participating CapitaLand Malls when you spend S$1,200 in a calendar month. Beat the queue to enjoy privileged parking when you spend an additional S$600.
Receive a complimentary 1-year Silver tier membership and a 15% one-time room discount voucher when you sign up for Ascott Star Rewards (ASR) membership or log in to your existing ASR account. View more details here.
Receive up to 195,000 STAR$® when you spend a minimum of S$1,500 across the first 3 months of Card Membership. Click here to apply now.

CapitaStar is a card-less rewards programme that issues STAR$® on top of your everyday spend and any existing programmes when you make purchases at participating properties and stores, including CapitaCard’s benefits.

CapitaStar Rewards Programme is open to all residents residing in Singapore, aged 16 years and above, with a unique Singapore registered mobile number and email address.

Users with a unique Malaysia registered mobile number can still sign up and log in as a CapitaStar member but kindly note that:

All eDeals are only relevant to participating properties and stores in Singapore (redeem and use eDeals in Singapore)
All rewards earned and redeemed can only be used at participating properties and stores in Singapore (i.e. eDeals, STAR$® and eCapitaVoucher, unless stated otherwise)
All campaigns reflected on the App are only relevant to Singapore (unless stated otherwise)

To reset your password, you may follow the simple steps below:

Mobile App or Website

Launch the CapitaStar App or visit www.capitastar.com.sg
Select “Forgot Password”
Enter the required fields and an SMS One-Time Password (OTP) will be sent to you
Proceed to login to your account with the One-Time Password (OTP) received
You will be prompted to create a new password upon your successful login

Alternatively, click here to access “Forgot Password” page directly.

You can change your registered mobile number and email address anytime. However, do ensure that the email address and mobile number updated are valid and solely owned by you.

If any member is found having suspicious/fraudulent account, CapitaStar reserves the right to terminate their membership.

There are two ways to update your details:

Mobile App

Download and launch the CapitaStar App
Select Profile Icon at top left hand corner and tap on your registered name displayed
On your profile page, tap on “Edit”
Key in your preferred email address or mobile number*
Click on “Save Changes” to complete

*For mobile number updates, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify on the changed mobile number.

Website

Login to your CapitaStar account at https://www.capitastar.com.sg
Click on your available STAR$® balance
Select “My Profile” from the dropdown menu
Key in your preferred email address or mobile number*
Click on “Update” to complete

*For mobile number updates, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify on the changed mobile number.

For Sign-Ups Via Mobile Number

It is important that you update a valid and unique Singapore registered mobile number as it will be your membership identifier for the CapitaStar Rewards Programme.

If you are prompted with the error message, you may check the following:

Check that your mobile number entered is correct
Check that you have selected the country location correctly
Ensure that you are the only owner for the mobile number

For Sign-Ups Via Email

If you are prompted with the error message, you may check the following:

Check that your email address entered is correct
Check that there is no space entered between the characters
Check if you are sharing this email address with anyone

If you have checked all of the above and are still receiving the error message, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls or contact us at CapitaStar Customer Service line (Tel: (65) 6631-9931) for assistance.

If you are prompted with the error message, you may check the following:

Check that your information entered is correct
Check that there is no space entered between the characters

However, if you still encounter the same error message, it is recommended for you to reset your password through “Forgot Password” option.

To reset your password, you may follow the simple steps below:

Mobile App or Website

Launch the CapitaStar App or visit www.capitastar.com.sg
Select “Forgot Password”
Enter the required fields and an SMS One-Time Password (OTP) will be sent to you
Proceed to login to your account with the One-Time Password (OTP) received
You will be prompted to create a new password upon your successful login

Alternatively, click here to access “Forgot Password” page directly.

If you did not receive any One-Time Code (OTC) shortly after submission, do attempt the following first:

Check that you have selected the correct country location
Check that you have entered the correct mobile number
Click on “Resend” on the verification code screen to request for a new OTC

If you are still not receiving the OTC after attempting the above, do restart your mobile phone and try again. Alternatively, you may contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931.

Safeguard yourself with these essential tips:

1. Device and account security

All CapitaStar members are recommended to regularly check and update your contact information via the CapitaStar app. This allows us to contact you instantly if we spot anything odd or unusual on your CapitaStar account.
Phone number and OTP is required to login to your CapitaStar account. Do not share your OTP with anyone.
All CapitaStar members are recommended to always update your phone and CapitaStar app to the latest version. This ensures that you have the latest security features.

2. Save only your own biometrics

Save only your own biometrics on your devices to prevent unauthorised access to your phone and mobile apps. Always keep your devices secure at all times.

3. Be careful of unsolicited or phishing emails and messages

These emails or SMS messages usually try to obtain confidential information such as your CapitaStar member login credentials.
CapitaStar will not ask for your password/OTP over email or SMS.
Avoid clicking on suspicious links or open attachments from unknown sources.

Report any unusual activity immediately. When in doubt, always call CapitaStar Customer Service Hotline directly at Tel: (65) 6631-9931 (10am to 6pm daily, including Public Holidays) or submit the online enquiry form below. You may provide the following details to us:

Approximate Date & Time of the alleged scam or fraud,
Channel Used (Phone, SMS, E-mail, E-commerce Platform),
A copy of the scam or fraud message if available.

Your account might be suspended due to various reasons, including but not limited to the following:

The information which you have provided is not current, is false, is misleading, or inaccurate
There is fraudulent or dishonest activity involving your account
There is abuse of the redemption process
You have more than one eCapitaVoucher Wallet or more than one membership account in the CapitaStar Rewards Programme
The total aggregate value of eCapitaVouchers credited to your eCapitaVoucher Wallet or CapitaStar App within a single calendar year exceeds S$100,000

In these cases, we will request additional personal and other information as part of our verification process. If you do not respond within the specified timeframe or if issues are identified after a thorough review, your account may be temporarily suspended.

If your account is suspended, we will contact you via retail@capitaland.com to request for certain information for our review. A push notification will also be sent to your CapitaStar app. In such cases, please contact retail@capitaland.com promptly for us to assist you further.

Once we have reviewed the transactions and activities on your account, along with any additional information we may need, we will notify you of your account status via email.

To update your IU number, simply follow the steps below:

Launch the CapitaStar App
Select Profile Icon at top left hand corner and tap on your registered name displayed
On your profile page, tap on “Edit Profile”
Key in your new IU number
Click on “Save Changes” to complete

Always remember to check that the IU number has been entered correctly before tapping on 'Tap to Use' on your carpark eVoucher. Once used, the carpark eVoucher is non-refundable and non-extendable.

To use your carpark eVoucher that you have redeemed, follow these steps:

Launch the CapitaStar App
Tap on the “Vouchers” tab 15 minutes before leaving the Mall
Select your carpark eVoucher
Select “Tap to Use”
Verify your IU number and tap “Confirm”

The redeemed carpark fee will be deducted upon exit, there is no need to remove your cash card. Please note that failure to select “Tap to Use” 15 minutes before leaving the Mall will result in an unsuccessful utilization of the Carpark eVoucher. Carpark eVoucher's validity period cannot be extended and STAR$® redeemed is non-refundable.

Unsuccessful utilization of the Carpark eVoucher is non-refundable and non-extendable.

Limited to the usage of one (1) carpark eVoucher at any one time, regardless of value. After usage, you are able to redeem another one. Carpark eVoucher is non-transferrable and non-refundable.

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Your Personal Data which you provide CapitaLand Limited (“CapitaLand”) in this form (“Personal Data”) will be processed, collected, used and disclosed by CapitaLand, as well as, under the instructions of CapitaLand, by its related corporations and affiliates (the “Group”), and authorised agents and authorised service providers of the Group, in compliance with applicable data protection laws and regulations.

Your Personal Data will be processed, collected, used and disclosed by the Group for the purposes of enabling the Group to review, develop, improve, manage the delivery of, and enhance the products and services of the Group, including analysing future customer needs, conducting market research and data analytics, as well as the other purposes notified to you in the CapitaLand Data Protection Policy (the “DPP”) (accessible here(opens in a new tab)) (the “Purposes”).

More information on your rights, the transfer of your Personal Data and our data retention policies is set out in the DPP which you must carefully read. Your consent can be withdrawn at any time by contacting our Data Protection Officers, at the contact details set out in the DPP.

By checking this box, I consent to the processing, collection, use and disclosure of my Personal Data by the Group for the Purposes set out in this form and within the conditions set out in this form and the CapitaLand Data Protection Policy.

For enquiries, please chat with our friendly assistant, Casey, at the bottom right of your screen.

You may also submit the online enquiry form or contact us at +65 6631 9931 (10am to 6pm daily, including Public Holidays).

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Frequently Asked Questions

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Promotions

Our Solutions

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Help Centre

CapitaLand Group

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Current location site: Singapore

Help Centre

Frequently Asked Questions

How do I shop with eCapitaVoucher?

Where can I use my eCapitaVoucher?

Can I refund or transfer my eCapitaVoucher?

Will eCapitaVoucher expire?

What is the Passcode/Pin requested when I use eCapitaVoucher?

Where can I find the total amount of eCapitaVoucher I have on the CapitaStar App?

Where can I review my usage of eCapitaVoucher on the CapitaStar App?

How do I buy eCapitaVoucher?

How can I redeem eCapitaVoucher with STAR$®?

How do I know if my eCapitaVoucher purchase is successful?

What payment modes are available for buying/gifting of eCapitaVoucher?

Are there any limits on purchasing eCapitaVoucher for myself or gifting eCapitaVoucher for others?

How do I gift eCapitaVoucher to my friends?

My friends might not be a CapitaStar member. How would they receive the eCapitaVoucher I have sent?

I have sent eCapitaVoucher to the wrong email address. How can I amend it?

Can I claim back the eCapitaVoucher that I sent?

How can I check if my friend already accepted my eCapitaVoucher gift?

How can I accept the eCapitaVoucher that I received from my friend?

Can I forward a gift eCapitaVoucher I received to someone else?

I have received eCapitaVoucher as a gift, but it showed that “Vouchers have already been accepted”. Why?

I tried to accept eCapitaVoucher, but it showed that “My Vouchers” exceeded S$1,000. Why?

For corporate customers who want to find out more about eCapitaVoucher for Business.

How to protect yourself and your loved ones when purchasing or using eCapitaVoucher(s)?

Why did CapitaLand cease the acceptance of physical CapitaVoucher(s)?

I did not receive any information on the cessation of acceptance of physical CapitaVouchers nor the conversion of CapitaVoucher to STAR$® and no one informed me on the cessation or conversion.

My physical CapitaVoucher(s) have expired. Are they still valid for conversion?

What is STAR$® and where can I find more information about STAR$®?

Will I be able to gift the STAR$® that I’ve converted from physical CapitaVoucher(s) to someone else?

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