CapitaStar is a card-less rewards programme with no membership fee or expiry. We reward you with STAR$® (on top of all other rewards on your everyday spend) when you make purchases at participating properties and stores. STAR$® are awarded automatically when receipts uploaded via the CapitaStar App are approved.

3 Easy Steps To Earn And Redeem STAR$

SHOP 

Shop at any participating properties and stores (with min. S$20 spend per receipt, unless stated otherwise) or at Jewel Changi Airport (with min. S$10 spend per receipt) and retain your receipts to earn STAR$®.  
 

EARN 

Simply snap your receipt with min. S$20 spend / S$10 spend at Jewel Changi Airport or unless stated otherwise, and upload via the CapitaStar Mobile App.

• S$1 spent = 5 STAR$® (1 STAR$® for supermarkets, food courts and the following stores stated below)

Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  
 

REDEEM 

Redeem eCapitaVouchers via the CapitaStar Mobile App (5,000 STAR$® = S$5 eCapitaVoucher). You can also redeem exclusive shopping and dining deals on the CapitaStar Mobile App to enjoy greater savings!

The STAR$® accumulated in this programme can be used to exchange for eCapitaVoucher and/or exclusive Deals on our CapitaStar Mobile App.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar App, active members get to enjoy the following:

• Redeem exclusive shopping and dining deals on the CapitaStar Mobile App
• Attractive benefits with CapitaStar's partners
• Additional Perks during your Birthday Month 
  • Regular CapitaStar Members get 2X STAR$® on 1st transaction during birthday month at participating properties and stores (For avoidance of doubt, Raffles Prestige members are not eligible to receive 2X STAR$® for 1st transaction at participating CapitaLand Malls during birthday month) 
  • Raffles Prestige members get 10X STAR$® on 1st transaction during birthday month at Raffles City Singapore
     

• Updates and invitations to the latest members’ only events / promotions at participating properties and stores
  

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

CapitaCard is a lifestyle credit card issued by American Express® that provides shoppers with endless rewards on shopping, dining and entertainment across participating CapitaLand Malls.
 

Exclusive privileges include:

• Earn up to 3% rebate (awarded in 6X STAR$® or 30 STAR$®) when you spend at participating merchants in CapitaLand Malls in town. Capped at S$1,200 of eligible spend per calendar month. 
• Earn up to 2% rebate (awarded in 4X STAR$® or 20 STAR$®) when you spend at participating merchants in CapitaLand Malls in the heartlands. Capped at S$1,200 of eligible spend per calendar month. 
• Earn up to 1.5% rebate (awarded in 3X STAR$® or 15 STAR$®) for eCapitaVoucher purchases, capped at S$1,200 spent on eCapitaVoucher purchases per calendar month. 
• Earn additional 5% rebate (awarded in 10X STAR$® or 50 STAR$®) when you spend at participating merchants in participating CapitaLand Malls. 
• Enjoy 3-hour complimentary parking per mall, per day across participating CapitaLand Malls when you spend S$1,200 in a calendar month. Beat the queue to enjoy privileged parking when you spend an additional S$600. 
• Receive a complimentary 1-year Silver tier membership and a 15% one-time room discount voucher when you sign up for Ascott Star Rewards (ASR) membership or log in to your existing ASR account. View more details here. 
• Receive up to 195,000 STAR$® when you spend a minimum of S$1,500 across the first 3 months of Card Membership. Click here to apply now. 

CapitaStar is a card-less rewards programme that issues STAR$® on top of your everyday spend and any existing programmes when you make purchases at participating properties and stores, including CapitaCard’s benefits.

CapitaStar Rewards Programme is open to all residents residing in Singapore, aged 16 years and above, with a unique Singapore registered mobile number and email address.

Users with a unique Malaysia registered mobile number can still sign up and log in as a CapitaStar member but kindly note that:

• All eDeals are only relevant to participating properties and stores in Singapore (redeem and use eDeals in Singapore)
• All rewards earned and redeemed can only be used at participating properties and stores in Singapore (i.e. eDeals, STAR$® and eCapitaVoucher, unless stated otherwise)
• All campaigns reflected on the App are only relevant to Singapore (unless stated otherwise)

Simply sign up via any of the CapitaStar touchpoints below:

• CapitaStar Website (www.capitastar.com.sg)
• CapitaStar Mobile App (Available in Apple App Store™, Google Play and Huawei AppGallery)
   

Activation is immediate upon successful registration and you can start enjoying all the perks and benefits via the CapitaStar Mobile App.

No, membership is free.

No, transfer of membership is not permitted in this Rewards Programme.

Membership is valid for a lifetime.

However, membership is still subject to termination or suspension should there be any suspicious or fraudulent activities found in account.

You can find your CapitaStar Member ID from your CapitaStar App.

1. At the home screen of the CapitaStar App, simply tap on the top left profile icon and tap on your name. 
2. Your Member ID can be found below your personal details. Tap on “copy” to easily copy your member ID. 

To reset your password, you may follow the simple steps below:  

Mobile App or Website

• Launch the CapitaStar App or visit www.capitastar.com.sg
• Select “Forgot Password”
• Enter the required fields and an SMS One-Time Password (OTP) will be sent to you 
• Proceed to login to your account with the One-Time Password (OTP) received 
• You will be prompted to create a new password upon your successful login
   

Alternatively, click here to access “Forgot Password” page directly.

If you have entered the required fields correctly, you should receive an SMS One-Time Password (OTP) sent to you. Proceed to key in your OTP at the login page to proceed. You will then be prompted to create a new password upon successful login.

You can change your registered mobile number and email address anytime. However, do ensure that the email address and mobile number updated are valid and solely owned by you. 

If any member is found having suspicious/fraudulent account, CapitaStar reserves the right to terminate their membership.

There are two ways to update your details:

Mobile App

• Download and launch the CapitaStar App
• Select Profile Icon at top left hand corner and tap on your registered name displayed
• On your profile page, tap on “Edit”
• Key in your preferred email address or mobile number*
• Click on “Save Changes” to complete

*For mobile number updates, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify on the changed mobile number. 

Website 

• Login to your CapitaStar account at https://www.capitastar.com.sg 
• Click on your available STAR$® balance 
• Select “My Profile” from the dropdown menu
• Key in your preferred email address or mobile number*
• Click on “Update” to complete

*For mobile number updates, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify on the changed mobile number.

For Sign-Ups Via Mobile Number

It is important that you update a valid and unique Singapore registered mobile number as it will be your membership identifier for the CapitaStar Rewards Programme. 

If you are prompted with the error message, you may check the following:

• Check that your mobile number entered is correct
• Check that you have selected the country location correctly
• Ensure that you are the only owner for the mobile number 

For Sign-Ups Via Email

If you are prompted with the error message, you may check the following:

• Check that your email address entered is correct
• Check that there is no space entered between the characters
• Check if you are sharing this email address with anyone
   

If you have checked all of the above and are still receiving the error message, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls or contact us at CapitaStar Customer Service line (Tel: (65) 6631-9931) for assistance.

If you are prompted with the error message, you may check the following:

• Check that your information entered is correct
• Check that there is no space entered between the characters

However, if you still encounter the same error message, it is recommended for you to reset your password through “Forgot Password” option. 

To reset your password, you may follow the simple steps below:  
 

Mobile App or Website

• Launch the CapitaStar App or visit www.capitastar.com.sg
• Select “Forgot Password”
• Enter the required fields and an SMS One-Time Password (OTP) will be sent to you 
• Proceed to login to your account with the One-Time Password (OTP) received 
• You will be prompted to create a new password upon your successful login

Alternatively, click here to access “Forgot Password” page directly.

If you did not receive any One-Time Code (OTC) shortly after submission, do attempt the following first: 

• Check that you have selected the correct country location
• Check that you have entered the correct mobile number
• Click on “Resend” on the verification code screen to request for a new OTC
   

If you are still not receiving the OTC after attempting the above, do restart your mobile phone and try again. Alternatively, you may contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931.

You may click on “Resend” to request for a new OTC. If it still doesn’t work for you, kindly contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931.

The CapitaStar App is currently not optimized for use on all iPad and Tablet devices at the moment, therefore the App will not be shown on full screen.

Safeguard yourself with these essential tips:

1. Device and account security

• All CapitaStar members are recommended to regularly check and update your contact information via the CapitaStar app. This allows us to contact you instantly if we spot anything odd or unusual on your CapitaStar account. 
• Phone number and OTP is required to login to your CapitaStar account. Do not share your OTP with anyone.
• All CapitaStar members are recommended to always update your phone and CapitaStar app to the latest version. This ensures that you have the latest security features.

2. Save only your own biometrics

• Save only your own biometrics on your devices to prevent unauthorised access to your phone and mobile apps. Always keep your devices secure at all times.

3. Be careful of unsolicited or phishing emails and messages

• These emails or SMS messages usually try to obtain confidential information such as your CapitaStar member login credentials. 
• CapitaStar will not ask for your password/OTP over email or SMS.
• Avoid clicking on suspicious links or open attachments from unknown sources.

Report any unusual activity immediately. When in doubt, always call CapitaStar Customer Service Hotline directly at Tel: (65) 6631-9931 (10am to 6pm daily, including Public Holidays) or submit the online enquiry form below. You may provide the following details to us:

• Approximate Date & Time of the alleged scam or fraud,
• Channel Used (Phone, SMS, E-mail, E-commerce Platform),
• A copy of the scam or fraud message if available.

Your account might be suspended due to various reasons, including but not limited to the following:

• The information which you have provided is not current, is false, is misleading, or inaccurate
  
• There is fraudulent or dishonest activity involving your account
• There is abuse of the redemption process
• You have more than one eCapitaVoucher Wallet or more than one membership account in the CapitaStar Rewards Programme
• The total aggregate value of eCapitaVouchers credited to your eCapitaVoucher Wallet or CapitaStar App within a single calendar year exceeds S$100,000

In these cases, we will request additional personal and other information as part of our verification process. If you do not respond within the specified timeframe or if issues are identified after a thorough review, your account may be temporarily suspended.

If your account is suspended, we will contact you via retail@capitaland.com to request for certain information for our review. A push notification will also be sent to your CapitaStar app. In such cases, please contact retail@capitaland.com promptly for us to assist you further.

Once we have reviewed the transactions and activities on your account, along with any additional information we may need, we will notify you of your account status via email.

We will promptly review your transactions and activities and may request additional information from you to facilitate our review process. Your cooperation in providing accurate information is greatly appreciated and will help expedite our review.

Failure to comply with our Terms and Conditions may result in termination of your account. If you are unable to provide accurate and sufficient information for our review and verification purposes, your account will remain suspended.

If you have encountered any other errors not mentioned above, you may contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931 or capture a screenshot of the error and submit the online enquiry form below. 

To update your IU number, simply follow the steps below:

1. Launch the CapitaStar App
2. Select Profile Icon at top left hand corner and tap on your registered name displayed
3. On your profile page, tap on “Edit Profile”
4. Key in your new IU number
5. Click on “Save Changes” to complete
    

Always remember to check that the IU number has been entered correctly before tapping on 'Tap to Use' on your carpark eVoucher. Once used, the carpark eVoucher is non-refundable and non-extendable. 

Rates are listed in our CapitaLand Malls’ websites respectively. 

To check the parking rates of a mall, follow the steps below:

1. Visit our malls’ sites
2. Select the mall you would like to check from “All Malls” dropdown list located at the top left of the page
3. Click on “Mall Info”

The carpark eVoucher can be used at the following CapitaLand malls:

• Bedok Mall
• Bugis+ (excluding Bugis Junction)
• Bukit Panjang Plaza
• Clarke Quay
• Funan
• IMM Building
• Junction 8
• Lot One
• Plaza Singapura
• Raffles City Singapore
• Sengkang Grand Mall
• Tampines Mall
• The Atrium @ Orchard
• Westgate

To use your carpark eVoucher that you have redeemed, follow these steps:

1. Launch the CapitaStar App
2. Tap on the “Vouchers” tab 15 minutes before leaving the Mall
3. Select your carpark eVoucher
4. Select “Tap to Use”
5. Verify your IU number and tap “Confirm”

The redeemed carpark fee will be deducted upon exit, there is no need to remove your cash card. Please note that failure to select “Tap to Use” 15 minutes before leaving the Mall will result in an unsuccessful utilization of the Carpark eVoucher. Carpark eVoucher's validity period cannot be extended and STAR$® redeemed is non-refundable.  

Unsuccessful utilization of the Carpark eVoucher is non-refundable and non-extendable. 

Limited to the usage of one (1) carpark eVoucher at any one time, regardless of value. After usage, you are able to redeem another one. Carpark eVoucher is non-transferrable and non-refundable. 

Click here to see the list of participating properties and stores where you can utilise your eCapitaVoucher(s) at.

Unfortunately, eCapitaVoucher(s) are strictly non-refundable, non-exchangeable and non-transferrable, regardless if they were used or unused. 

You will not be able to exchange from eCapitaVoucher to Physical CapitaVoucher, nor vice-versa.

Yes, eCapitaVoucher(s) are valid for use one (1) year from the date of purchase. When sent as a gift, the 1-year validity will commence from the purchase date and not the date the eCapitaVouchers are accepted by the recipient.

You may access your eCapitaVoucher balance by tapping on your eCapitaVoucher balance summary at the top of your CapitaStar Home page. By default, all eCapitaVoucher(s) you have will be listed in chronological order, from the earliest expiry date to the latest expiry.

The passcode or pin refers to your own mobile device's passcode or pin used to unlock your mobile device. 

Upon launching the CapitaStar app, you will be able to see the total available balance of eCapitaVoucher at the top of the home page. 

Upon launching the CapitaStar App, tap on "Activity" at the bottom of your screen and select "eCapitaVoucher" to access your transaction history which includes eCapitaVoucher purchases, eCapitaVoucher redemptions using STAR$®, eCapitaVoucher used at merchants and expired eCapitaVoucher (if any).

You may redeem eCapitaVoucher with a min. of 5,000 STAR$® on the CapitaStar App. Under the "EXPLORE MORE REWARDS” section, tap on “See All” and locate the tab “eCapitaVoucher”. Select the denomination you would like to redeem and proceed. Once redeemed, the eCapitaVoucher will automatically be accepted and loaded into your eCapitaVoucher balance in-app. Alternatively, you may also use your STAR$® to gift eCapitaVoucher to your family and friends.

Any eCapitaVoucher redeemed/gifted using STAR$® will be non-transferrable, non-exchangeable and non-refundable.

Once your purchase is successful, a pop-up notification will inform you that your payment is successful, and you will be able to see your eCapitaVoucher in your app “My Vouchers -> eCapitaVoucher” with expiry date that is dated 1 year from date of purchase.

To keep track of your eCapitaVoucher purchases and spending, you may access "Activity" from the bottom navigation bar.

PayNow is the preferred payment mode for eCapitaVoucher purchases. Other payment modes include DBS PayLah!, American Express, MasterCard or VISA and such payment modes may be added/removed from time to time.

You may also use your STAR$® to gift eCapitaVoucher to your family and friends!

Self-Purchase

eCapitaVoucher can be purchased in denominations of S$5 with a minimum amount of S$10. The maximum amount you can buy per transaction is S$500 and the maximum amount each person can store in their App is S$1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your account’s eWallet exceeds S$1,000 after the purchase or acceptance.

Gifting

eCapitaVoucher can be gifted in denominations of S$5 with a minimum amount of S$10. You may gift up to 10 recipients in a single transaction, but there is no limit as to how many eCapitaVoucher you may gift per day. The maximum amount you may gift per recipient per transaction is S$500.

The maximum eCapitaVoucher amount each person can store in their CapitaStar account is S$1,000. Hence you may fail to purchase or receive any more eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds S$1,000 after the purchase or acceptance.

eCapitaVoucher can be gifted directly from the CapitaStar App. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on your eCapitaVoucher balance summary and select “Send Gift”
3. Select the purchase value and key in recipient details by mobile number or email address. (Please note that you can gift up to a maximum of 10 recipients and a maximum of S$500 in a single transaction. The maximum that a recipient can hold in their wallet is S$1,000, if the total in the recipient’s wallet will exceed S$1,000 after the gift, he/she will be required to utilize his current balance before he/she can accept your gift).
4. Proceed to make payment. You may also use your STAR$® to gift eCapitaVoucher to your family and friends.
5. Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient.
    

If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers -> eCapitaVoucher”, valid for 1 year from the date of purchase. Once accepted, the eCapitaVoucher cannot be gifted to others.

If your family or friend does not have a CapitaStar account, the accepted vouchers will only be accessible on our web wallet. here.

eCapitaVoucher can be sent via email or mobile phone number. Your family and friends will be able to accept their eCapitaVoucher via a web wallet here even if they are not a CapitaStar member.

However, we do recommend for them to download the CapitaStar App before accepting the eCapitaVoucher for greater ease in using them.

Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your family and friends, so stay tuned!

You may change your recipient mobile number or email address provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on "your eCapitaVoucher balance summary at the top and click "View Gift Status"
3. Under "View Gift Status" -> "To be accepted", select the recipient you would like to make amendment and click "Remind Person" at the bottom
4. Under "Recipient Details", input the recipient's mobile number or email address and when you are done, click on "Send Reminder" at the bottom.
    

Once this is done, the recipient will receive an email or mobile notification to accept your eCapitaVoucher gift.

You cannot claim back the eCapitaVoucher gift that you had sent. However, you may send the eCapitaVoucher gift back to yourself provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on your eCapitaVoucher balance summary at the top and click "View Gift Status"
3. Under "View Gift Status" -> "To be accepted", select the recipient you would like to make amendment and click "Remind Person" at the bottom
4. Under "Recipient Details", input your mobile number or email address and when you are done, click on "Send Reminder" at the bottom. Once this is done, please look out for mobile or email notification to accept your eCapitaVoucher gift.
    

However, you will be unable to retrieve the eCapitaVoucher sent if the eCapitaVoucher has been accepted by the initial recipient.

Tap on your eCapitaVoucher balance summary at the top of your CapitaStar App and select "View Gift Status" from the list of options.

From the gift status screen, you can monitor whether your gift is pending acceptance, accepted or expired. If your gift has yet to be accepted by the recipient, you can choose to send a reminder or forward it to another recipient. 

For CapitaStar Members

From the gift email that you’ve received, click on the link to “Accept eCapitaVoucher” and it will open your CapitaStar App. The Voucher serial number and PIN number will be populated automatically in your app. Click on "Accept Gift" to accept your eCapitaVoucher(s).

Your eCapitaVoucher will automatically be accepted and loaded into your CapitaStar account’s eWallet. Upon successful acceptance, you will receive an email to confirm that the eCapitaVoucher(s) has been credited to your CapitaStar account.

If you do not have the CapitaStar App installed on your mobile or are accepting the eCapitaVoucher via desktop/web, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVoucher(s) from both the CapitaStar App and your web wallet as long as you login with the same registered CapitaStar mobile number.

For Non-CapitaStar Members

From the gift email that you’ve received, click on the link to “Accept eCapitaVoucher” and it will direct you to our web wallet. Complete your sign up with your mobile number.

To use your eCapitaVoucher(s) from this web wallet or via the CapitaStar mobile app, you will be required to login with the same registered mobile number.

We will recommend that you download our CapitaStar App for greater ease of usage of your eCapitaVoucher(s).

Once you have accepted the gift into your CapitaStar account’s eWallet, you cannot gift it to another person. However, if you have not accepted the gift, you can forward the email to another person.

We recommend that you check with the gift sender if the eCapitaVoucher has been forwarded to another recipient. It is likely that the eCapitaVoucher originally sent to you has been forwarded and accepted by another recipient.

Before the gift is accepted, it can be claimed by any recipient designated by the gift sender. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.

The maximum amount of eCapitaVoucher to be stored in the CapitaStar App at any one point cannot exceed S$1,000. Hence you may fail to purchase or receive any more eCapitaVoucher if the resulting value of eCapitaVoucher in your CapitaStar account’s eWallet exceeds S$1,000 after the purchase or acceptance.

We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).

To find out more about eCapitaVoucher for Business, please click here. 

• Only purchase and redeem eCapitaVoucher(s) via the following authorised platforms:
  • CapitaStar App
  • eCapitaVoucher Corporate Portal
     
• Use your eCapitaVoucher(s) via the CapitaStar app and scan the eCapitaVoucher QR Code Wobbler(s) which are displayed at participating retailers only. Participating retailers are available here. 
• Make sure to review the transaction details via your CapitaStar app and check your transaction history regularly for any unauthorised activity.
• All official promotions are listed via the CapitaStar app or website.

In line with CapitaLand’s sustainability and digitalisation efforts, CapitaLand is providing greater convenience to shoppers to seamlessly use eCapitaVoucher (the digital version of CapitaVoucher), widely accepted at participating CapitaLand managed malls and workspace properties. Learn more about eCapitaVoucher(s) here.

CapitaStar members would have been informed via electronic direct mailers (eDMs) and in-app notifications via the CapitaStar mobile app on both:

1. The cessation of acceptance of physical CapitaVoucher(s) with effect from 1 July 2023 
2. The launch of the conversion of physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023

The same set of information was also displayed at the following touchpoints for all shoppers during the stated period:

• Participating CapitaLand malls, malls’ websites and CapitaStar website
• CapitaStar App and CapitaStar@Work App
• CapitaLand and CapitaStar social media channels
• Customer service counters or across various touchpoints at participating CapitaLand Malls 
• Retailers’ POS counters in-stores where feasible

We seek your understanding that expired physical CapitaVoucher(s) will not be valid for extension and conversion to STAR$®️.

Keynote: As a gesture of appreciation, physical CapitaVoucher(s) that were issued during the heightened period of COVID-19 (2020 to 2021) were provided with an extended validity period of 6 months from the date of expiry to cater for an extended period of usage.  

You may use STAR$® to offset your purchases at any participating retailers in CapitaLand managed malls and commercial properties. Alternatively, you can use your STAR$® to gift eCapitaVoucher to your friends! You can also use STAR$® to redeem for eCapitaVoucher, or exclusive merchant rewards available on the CapitaStar App. Find out more here.

You will not be able to transfer your STAR$® to another CapitaStar member. However, you may use the STAR$® to gift eCapitaVoucher(s) to someone else and remember to use your STAR$® before it expires! 

To find out more about CapitaStar for Business, please click here. 

To find out more about eCapitaVoucher for Business, please click here. 

• For DBS-related matters, please click here 
• For ShopBack-related matters, please click here