Yes, it's safe to link or save your credit/debit card on the CapitaStar app.

We do not store your payment information on our servers and we use a secure payment provider to securely tokenise your details. Please be assured that your information is safe even if your phone is lost or stolen.

For every transaction registered in your CapitaStar account, you will be entitled to STAR$® rounded down to the nearest dollar. For every S$1 captured, you will earn 5 STAR$® (1 STAR$® for Fitness Centre, Childcare Centre, Commercial School, Foodcourt, Medical & Health Services (only TCM, Chiropractic and Medical Aesthetics), Hypermarket, Supermarket and Specialty Mart. You may find more details on the specific stores here).

STAR$® are awarded based on the nett purchase value after deduction of discounts at all participating properties and stores.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

You can redeem your STAR$® for eCapitaVouchers, parking eVouchers and exclusive shopping and dining deals via the CapitaStar Mobile App.

The exchange rate of STAR$® for eCapitaVouchers are as follows:

• 5,000 STAR$® = S$5 CapitaVoucher
• 10,000 STAR$® = S$10 CapitaVoucher
• 50,000 STAR$® = S$50 CapitaVoucher

Click here to find out more about how you can use your STAR$® to offset parking charges

You may check your STAR$® balance via your CapitaStar Account through any of the below platforms:

• CapitaStar Website (www.capitastar.com.sg)
• CapitaStar Mobile App (Available in Apple App Store™, Google Play and Huawei AppGallery)

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

With effect from 1st October 2018, instead of having all STAR$® expire in June the next year, your STAR$® will now expire one calendar year after your transaction date* - based on the quarter of the year your transaction date falls in.

For more accurate STAR$® expiry, you may refer to the expiry date in the CapitaStar Mobile App.
 

*The expiry date will fall on the last day of the month.

For illustration:

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

Transactions made within participating properties and stores shall qualify for STAR$® accumulation except the following: 

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

You may start accumulating STAR$® only after you have successfully registered for the CapitaStar Rewards Programme and/or after linking to the relevant linked payment methods. 

For every transaction registered in your CapitaStar account, you will be entitled to STAR$® rounded down to the nearest dollar. For every S$1 captured, you will earn 5 STAR$® (1 STAR$® for Fitness Centre, Childcare Centre, Commercial School, Foodcourt, Medical & Health Services (only TCM, Chiropractic and Medical Aesthetics), Hypermarket, Supermarket and Specialty Mart. You may find more details on the specific stores here).

STAR$® are awarded based on the nett purchase value after deduction of discounts at all participating properties and stores.

CapitaStar members can accumulate up to a maximum of 5,000 STAR$® a day and Raffles Prestige members can accumulate up to a maximum of 30,000 STAR$® a day. 

The daily cap of 5,000 STAR$® (for CapitaStar members) and/or 30,000 STAR$® (for Raffles Prestige members) applies to all bonus STAR$® promotion, unless otherwise stated by the respective promotions. 

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, PARAGON and The Clementi Mall are not eligible to earn STAR$®.

You can accumulate STAR$® when you shop at participating properties and stores (refer to list below) via linked payment methods or eCapitaVoucher.

Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon and The Clementi Mall are not eligible to earn STAR$®.

• Aperia Mall
• Bedok Mall
• Bugis Junction 
• Bugis+
• Bukit Panjang Plaza 
• Changi City Point
• Clarke Quay 
• Entrepôt at The Robertson House
• Funan
• iMall
• IMM Building 
• Jewel Changi Airport
• Junction 8
• Kallang Wave Mall
• Lot One 
• Plaza Singapura 
• Raffles City Singapore
• Sengkang Grand Mall
• SingPost Centre
• Tampines Mall 
• Westgate

Participating Commercial Properties include; 

• Asia Square Tower 2
• CapitaGreen
• CapitaSky
• CapitaSpring
• Capital Tower
• Six Battery Road

Click here to see the list of participating properties and stores where you can utilise your eCapitaVoucher(s) at.

Unfortunately, eCapitaVoucher(s) are strictly non-refundable, non-exchangeable and non-transferrable, regardless if they were used or unused. 

You will not be able to exchange from eCapitaVoucher to Physical CapitaVoucher, nor vice-versa.

Yes, eCapitaVoucher(s) are valid for use one (1) year from the date of purchase. When sent as a gift, the 1-year validity will commence from the purchase date and not the date the eCapitaVouchers are accepted by the recipient.

You may access your eCapitaVoucher balance by tapping on your eCapitaVoucher balance summary at the top of your CapitaStar Home page. By default, all eCapitaVoucher(s) you have will be listed in chronological order, from the earliest expiry date to the latest expiry.

The passcode or pin refers to your own mobile device's passcode or pin used to unlock your mobile device. 

Upon launching the CapitaStar app, you will be able to see the total available balance of eCapitaVoucher at the top of the home page. 

Upon launching the CapitaStar App, tap on "Activity" at the bottom of your screen and select "eCapitaVoucher" to access your transaction history which includes eCapitaVoucher purchases, eCapitaVoucher redemptions using STAR$®, eCapitaVoucher used at merchants and expired eCapitaVoucher (if any).

You may redeem eCapitaVoucher with a min. of 5,000 STAR$® on the CapitaStar App. Under the "EXPLORE MORE REWARDS” section, tap on “See All” and locate the tab “eCapitaVoucher”. Select the denomination you would like to redeem and proceed. Once redeemed, the eCapitaVoucher will automatically be accepted and loaded into your eCapitaVoucher balance in-app. Alternatively, you may also use your STAR$® to gift eCapitaVoucher to your family and friends.

Any eCapitaVoucher redeemed/gifted using STAR$® will be non-transferrable, non-exchangeable and non-refundable.

Once your purchase is successful, a pop-up notification will inform you that your payment is successful, and you will be able to see your eCapitaVoucher in your app “My Vouchers -> eCapitaVoucher” with expiry date that is dated 1 year from date of purchase.

To keep track of your eCapitaVoucher purchases and spending, you may access "Activity" from the bottom navigation bar.

Self-Purchase

eCapitaVoucher can be purchased in denominations of S$5 with a minimum amount of S$10. The maximum amount you can buy per transaction is S$500 and you can only buy up to S$1,000 per day for purchases made by Mastercard, VISA or AMEX cards.

The maximum eCapitaVoucher amount each person can store in their CapitaStar account is S$1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your account’s eWallet exceeds S$1,000 after the purchase or acceptance.

Gifting

eCapitaVoucher can be gifted in denominations of S$5 with a minimum amount of S$10. You may gift up to 2 recipients in a single transaction but there is no limit as to how many eCapitaVoucher you may gift per day. The maximum amount you may gift per recipient per transaction is S$500 and you can only gift up to S$1,000 per day for purchases made by Mastercard, VISA or AMEX cards.

The maximum eCapitaVoucher amount each person can store in their CapitaStar account is S$1,000. Hence you may fail to purchase or receive any more eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds S$1,000 after the purchase or acceptance.

eCapitaVoucher can be gifted directly from the CapitaStar App. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on your eCapitaVoucher balance summary and select “Send Gift”
3. Select the purchase value and key in recipient details by mobile number or email address. (Please note that you can gift up to a maximum of 2 recipients and a maximum of S$500 in a single transaction. The maximum that a recipient can hold in their wallet is S$1,000, if the total in the recipient’s wallet will exceed S$1,000 after the gift, he/she will be required to utilize his current balance before he/she can accept your gift).
4. Proceed to make payment. You may also use your STAR$® to gift eCapitaVoucher to your family and friends.
5. Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient.
    

Kindly note that all eCapitaVoucher purchased via a Mastercard, VISA or AMEX Credit/Debit card will be saved. You can link up to 2 Mastercard Credit or Debit cards as a payment mode to earn STAR$® from July 2025 or have up to 2 Credit or Debit cards saved in your CapitaStar account for eCapitaVoucher purchase.

If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers -> eCapitaVoucher”, valid for 1 year from the date of purchase. Once accepted, the eCapitaVoucher cannot be gifted to others.

If your family or friend does not have a CapitaStar account, the accepted vouchers will only be accessible on our web wallet. here.

eCapitaVoucher can be sent via email or mobile phone number. Your family and friends will be able to accept their eCapitaVoucher via a web wallet here even if they are not a CapitaStar member.

However, we do recommend for them to download the CapitaStar App before accepting the eCapitaVoucher for greater ease in using them.

Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your family and friends, so stay tuned!

You may change your recipient mobile number or email address provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on "your eCapitaVoucher balance summary at the top and click "View Gift Status"
3. Under "View Gift Status" -> "To be accepted", select the recipient you would like to make amendment and click "Remind Person" at the bottom
4. Under "Recipient Details", input the recipient's mobile number or email address and when you are done, click on "Send Reminder" at the bottom.
    

Once this is done, the recipient will receive an email or mobile notification to accept your eCapitaVoucher gift.

You cannot claim back the eCapitaVoucher gift that you had sent. However, you may send the eCapitaVoucher gift back to yourself provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on your eCapitaVoucher balance summary at the top and click "View Gift Status"
3. Under "View Gift Status" -> "To be accepted", select the recipient you would like to make amendment and click "Remind Person" at the bottom
4. Under "Recipient Details", input your mobile number or email address and when you are done, click on "Send Reminder" at the bottom. Once this is done, please look out for mobile or email notification to accept your eCapitaVoucher gift.
    

However, you will be unable to retrieve the eCapitaVoucher sent if the eCapitaVoucher has been accepted by the initial recipient.

Tap on your eCapitaVoucher balance summary at the top of your CapitaStar App and select "View Gift Status" from the list of options.

From the gift status screen, you can monitor whether your gift is pending acceptance, accepted or expired. If your gift has yet to be accepted by the recipient, you can choose to send a reminder or forward it to another recipient. 

You may remind your recipient to accept the eCapitaVoucher gift you had sent previously, provided the recipient has not already accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar app.
2. Tap on your eCapitaVoucher balance summary at the top of the screen and tap "View Gift Status".
3. Under "To Be Accepted” tab, select the recipient that you would like to remind and tap on the "Remind Person" button at the bottom of the screen.
4. Under "Recipient Details", input the recipient's mobile number or email address and when you are done, tap on the "Send Reminder" button located at the bottom of the screen.

Once this is done, the recipient will receive an email or mobile notification to accept your eCapitaVoucher gift.

For CapitaStar Members

From the gift email that you’ve received, click on the link to “Accept eCapitaVoucher” and it will open your CapitaStar App. The Voucher serial number and PIN number will be populated automatically in your app. Click on "Accept Gift" to accept your eCapitaVoucher(s).

Your eCapitaVoucher will automatically be accepted and loaded into your CapitaStar account’s eWallet. Upon successful acceptance, you will receive an email to confirm that the eCapitaVoucher(s) has been credited to your CapitaStar account.

If you do not have the CapitaStar App installed on your mobile or are accepting the eCapitaVoucher via desktop/web, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVoucher(s) from both the CapitaStar App and your web wallet as long as you login with the same registered CapitaStar mobile number.

For Non-CapitaStar Members

From the gift email that you’ve received, click on the link to “Accept eCapitaVoucher” and it will direct you to our web wallet. Complete your sign up with your mobile number.

To use your eCapitaVoucher(s) from this web wallet or via the CapitaStar mobile app, you will be required to login with the same registered mobile number.

We will recommend that you download our CapitaStar App for greater ease of usage of your eCapitaVoucher(s).

For CapitaStar Members

From the gift email / SMS that you have received, click on the acceptance link. 

1. You will be redirected to the CapitaStar mobile app and your eCapitaVoucher gift will be credited automatically into your CapitaStar account’s eWallet. 
2. Upon successful acceptance, you will receive a confirmation email indicating that the  eCapitaVoucher(s) has been credited to your CapitaStar account.

If you do not have the CapitaStar mobile app installed or are accepting the eCapitaVoucher via desktop/web, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVoucher(s) from both the CapitaStar mobile app and/or CapitaStar web wallet as long as you login with the same mobile number registered to your CapitaStar account.  

Alternatively, you may launch your CapitaStar mobile app, 

1. Tap on the eCapitaVoucher balance at the top of the screen.
2. Tap on “Accept Gift”.
3. Enter the eCapitaVoucher Activation Code (16 alphanumeric characters).
4. Tap on “Accept Gift” for the eCapitaVoucher to be added into your account’s eWallet.

For Non-CapitaStar Members

From the gift email / SMS that you have received, click on the acceptance link. 

1. You will be redirected to our web wallet page to accept your eCapitaVoucher. 
2. Sign up for a CapitaStar account with your mobile number.
3. To use your eCapitaVoucher(s) from on the CapitaStar web wallet or via the CapitaStar mobile app, you will be required to login with the same mobile number used for the registration of your account. 
4. We recommend that you download the CapitaStar app for greater ease of usage of your eCapitaVoucher(s).

Once you have accepted the gift into your CapitaStar account’s eWallet, you cannot gift it to another person. However, if you have not accepted the gift, you can forward the email to another person.

If you received eCapitaVoucher via email:

Please refer to the email sent by your gifter for the PIN no. to accept your eCapitaVoucher. For greater convenience, you may accept your eCapitaVoucher by scanning the QR Code in the email using your mobile device.
 

If you received eCapitaVoucher via SMS:

Simply tap on the link sent to you via SMS to accept your eCapitaVoucher.

We recommend that you review your eCapitaVoucher transaction history from the Activity Screen to check if you had previously accepted the eCapitaVoucher. 

If you had not previously accepted the eCapitaVoucher, please reach out to your gift sender has been forwarded to another recipient. If your eCapitaVoucher was gifted by a corporate company, please reach out to them to check if the eCapitaVoucher Activation Link or Activation Code has been forwarded to another recipient.

Please note that before the gift is accepted, it can be claimed by any recipient designated by the gift sender/corporate company, or by any recipient who has the eCapitaVoucher Activation Link or Activation Code. 

Rest assured that the eCapitaVoucher serial number, pin and Activation Link or Activation Code is unique and will never run into the risk of being accepted twice.

We recommend that you review your eCapitaVoucher transaction history from the Activity Screen to check if you had previously accepted the eCapitaVoucher. 

If you had not previously accepted the eCapitaVoucher, please reach out to the corporate company that issued you the eCapitaVoucher gift to check if the eCapitaVoucher Activation Link or Activation Code has been forwarded to another recipient. 

Please note that before the gift is accepted, it can be claimed by any recipient designated by the corporate company, or by any recipient who has the eCapitaVoucher Activation Link or Activation Code. 

Rest assured that the eCapitaVoucher Activation Link or Activation Code is unique and will never run into the risk of being accepted twice.

The maximum amount of eCapitaVoucher to be stored in the CapitaStar App at any one point cannot exceed S$1,000. Hence you may fail to purchase or receive any more eCapitaVoucher if the resulting value of eCapitaVoucher in your CapitaStar account’s eWallet exceeds S$1,000 after the purchase or acceptance.

We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).

To find out more about eCapitaVoucher for Business, please click here. 

We seek your understanding that we are unable to extend the validity of the eCapitaVoucher Activation Link or Activation Code as the extension can only be done by the corporate company. 

Please reach out to the corporate company who has sent you the eCapitaVoucher Activation Link or Activation Code to request for an extension of your eCapitaVoucher.

For more information regarding the validity of eCapitaVoucher Activation Link or Activation Code, please click here.

You may access your web wallet account via this link. However, we recommend that you download the CapitaStar app for greater ease of usage of your eCapitaVoucher(s).

• Only purchase and redeem eCapitaVoucher(s) via the following authorised platforms:
  • CapitaStar App
  • eCapitaVoucher Corporate Portal
     
• Use your eCapitaVoucher(s) via the CapitaStar app and scan the eCapitaVoucher QR Code Wobbler(s) which are displayed at participating retailers only. Participating retailers are available here. 
• Make sure to review the transaction details via your CapitaStar app and check your transaction history regularly for any unauthorised activity.
• All official promotions are listed via the CapitaStar app or website.

In line with CapitaLand’s sustainability and digitalisation efforts, CapitaLand is providing greater convenience to shoppers to seamlessly use eCapitaVoucher (the digital version of CapitaVoucher), widely accepted at participating CapitaLand managed malls and workspace properties. Learn more about eCapitaVoucher(s) here.

CapitaStar members would have been informed via electronic direct mailers (eDMs) and in-app notifications via the CapitaStar mobile app on both:

1. The cessation of acceptance of physical CapitaVoucher(s) with effect from 1 July 2023 
2. The launch of the conversion of physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023

The same set of information was also displayed at the following touchpoints for all shoppers during the stated period:

• Participating CapitaLand malls, malls’ websites and CapitaStar website
• CapitaStar App and CapitaStar@Work App
• CapitaLand and CapitaStar social media channels
• Customer service counters or across various touchpoints at participating CapitaLand Malls 
• Retailers’ POS counters in-stores where feasible

We seek your understanding that expired physical CapitaVoucher(s) will not be valid for extension and conversion to STAR$®️.

Keynote: As a gesture of appreciation, physical CapitaVoucher(s) that were issued during the heightened period of COVID-19 (2020 to 2021) were provided with an extended validity period of 6 months from the date of expiry to cater for an extended period of usage.  

You may use STAR$® to offset your purchases at any participating retailers in CapitaLand managed malls and commercial properties. Alternatively, you can use your STAR$® to gift eCapitaVoucher to your friends! You can also use STAR$® to redeem for eCapitaVoucher, or exclusive merchant rewards available on the CapitaStar App. Find out more here.

You will not be able to transfer your STAR$® to another CapitaStar member. However, you may use the STAR$® to gift eCapitaVoucher(s) to someone else and remember to use your STAR$® before it expires! 

To find out more about CapitaStar for Business, please click here. 

To find out more about eCapitaVoucher for Business, please click here. 

• For Mastercard-related matters, please click here.
• For DBS-related matters, please click here 
• For ShopBack-related matters, please click here