1 ELIGIBILITY AND MEMBERSHIP
1.1 Subject to Our sole discretion, eligible persons may participate in the CapitaStar Rewards Programme by signing up at the customer service counters located in Participating Malls as determined in Our sole discretion, the Programme Website, via the Programme Mobile Application, or by such other means as determined by Us from time to time in Our sole discretion. Each eligible person is entitled to maintain only one (1) CapitaStar Rewards membership account. The creation of multiple accounts by a single individual is strictly prohibited.
1.2 All participants must be at least sixteen (16) years old on the date they sign up for the CapitaStar Rewards Programme.
1.3 By signing up for the CapitaStar Rewards Programme, You shall be deemed to have read, understood, and accepted these Terms and Conditions. These Terms and Conditions shall also apply in relation to any Personal Data provided by You to Us in connection with the CapitaStar Rewards Programme.
1.4 As a condition of Your participation in the CapitaStar Rewards Programme, You are required to provide Us with current, accurate, truthful and complete information about Yourself during the registration process and to keep Your records with Us current and up-to-date. You agree that You shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information. In the event that We determine or have reasonable grounds to suspect or have reason to believe that:
1.4.1 the information which You have provided is not current, is false, is misleading, or inaccurate;
1.4.2 You have created or are in control of more than one account;
1.4.3 There is fraudulent or dishonest activity involving Your account;
1.4.4 There is abuse of the redemption process; or
1.4.5 You are in breach of any terms and conditions governing the CapitaStar Rewards Programme
We reserve the right to take appropriate action, including:
1.4.6 Request that You provide personal and other information as part of Our verification process;
1.4.7 Immediate suspension or termination of all suspected duplicate accounts
1.4.8 Forfeiture of any accumulated STAR$® and benefits associated with the duplicate accounts;
1.4.9 Legal action against You for breach of these terms and conditions, suspend or terminate Your CapitaStar Rewards membership account.
1.5 We may amend these CapitaStar Rewards Terms and Conditions from time to time in Our sole discretion. The modified or updated versions will be published on the Programme Website with the date stamped so that You are aware of when this Privacy Policy & Programme Terms was last updated. Such updates shall also be notified to You through Our Programme Mobile Application with a screen prompted for You to acknowledge before proceeding to use the Programme Mobile Application. You are encouraged to re-visit Our Privacy Policy & Programme Terms from time to time to keep yourself updated on these changes. By Your continued participation in the CapitaStar Rewards Programme, You agree to be bound by these Terms and Conditions as these may be amended from time to time.
2 STAR$® ACCRUALS
2.1 STAR$® can be earned by You in accordance with these Terms and Conditions and the CapitaStar Business Rules which are explained in greater detail in the Frequently Asked Questions when You make a qualifying purchase of goods and/or services from Qualified Retailers in Participating Malls and/or Participating CapitaLand Platforms. For the avoidance of doubt, in the event of any inconsistency, the CapitaStar Business Rules shall prevail over these Terms and Conditions only to the extent of the inconsistency.
2.2 To be eligible to earn STAR$® for a qualifying purchase, You must submit Your Receipt (relating to a purchase made by You personally) to Us no later than the next day of purchase (11.59pm) via one of these channels: (a) upload a digital copy of Your Receipt via the Programme Mobile Application; or(b) by such other means as determined by Us from time to time in Our sole discretion. For the purposes of recognizing Receipts to earn STAR$®, we will recognise Receipts from Qualified Retailers across all Participating Malls and/or Participating CapitaLand Platforms with a minimum spend in a single receipt (“Minimum Spend”) of Singapore Dollars Twenty (S$20). Receipts from certain Qualified Retailers in some Participating Malls and/or Participating CapitaLand Platforms and Jewel Changi Airport may satisfy the Minimum Spend with a lower Singapore Dollars Ten (S$10). All receipts that do not meet the Minimum Spend shall be disregarded and not entitle You to earn STAR$®. For Transactions concluded on a Participating CapitaLand Platform, the crediting of STAR$® shall be carried out in accordance with Clause 2.4 below. If You had accessed such platform via a browser (e.g. Safari, Chrome, Firefox), You will need to log into Your Account before concluding the Transaction in order for STAR$® to be credited to Your Account.
2.3 The criteria for qualifying purchases and the STAR$® earn rate for qualifying purchases shall be determined by Us at Our sole discretion and may vary as between Participating Malls and/or Participating CapitaLand Platforms and as between Qualified Retailers in Participating Malls and/or Participating CapitaLand Platforms.
2.4 You may submit up to a maximum of three (3) same-day same-store Receipts everyday subject to a maximum of twenty (20) receipts across all Participating Malls and/or Participating CapitaLand Platforms across a rolling seven (7) day period. You may earn up to a maximum of Five Thousand (5,000) STAR$® on a daily basis. STAR$® shall not be awarded for Receipts uploaded above the allowed daily or rolling seven (7) days’ quota. We will process Receipts submitted as soon as possible and STAR$® will be reflected in Your account summary immediately upon approval.
2.5 STAR$® will not be credited into Your Account until Your Receipt is determined by Us to be valid, or in the case of Transactions concluded on a Participating CapitaLand Platform, until the expiry of 7 days from the date of receipt of the order invoice sent to Your email address which You had provided us. We may reject any Receipt as being invalid at Our sole discretion, and any such decisions by Us shall be considered final, conclusive and binding upon you. No STAR$® will be credited in respect of a Transaction for which You have requested to return the product or a refund of the listed price of the product.
2.6 We may cancel and/or delete and/or otherwise deduct STAR$® that have already been credited into Your Account in Our absolute discretion.
2.7 We may delay crediting STAR$® into Your Account until we have verified to Our satisfaction that STAR$® were not credited into Your Account in breach of any of these Terms and Conditions.
2.8 STAR$® accrued in Your Account shall remain Our property. STAR$® do not entitle You to a vested right or interest and have no cash value. STAR$® are not redeemable for cash and are not transferable or assignable to any other individual. STAR$® are also not transferable between Accounts. The sale, auction (including online auction), barter, transfer or assignment of any accumulated STAR$® is strictly prohibited, and any STAR$® which We deem in Our sole discretion to have been transferred, sold, auctioned, bartered or assigned in violation of these Terms and Conditions may be confiscated and/or cancelled.
2.9 STAR$® in Your Account shall automatically be voided upon cancellation or termination of Your Membership, howsoever caused. For the avoidance of doubt, You shall not be entitled to any compensation in respect of any STAR$® which have been voided.
2.10 You may check the number of STAR$® in Your Account at the customer service counters located in Participating Malls, on the Programme Website, via the Programme Mobile Application, or via such other means as determined by Us from time to time in Our sole discretion.
3 STAR$® VALIDITY PERIOD
3.1 For Singapore, STAR$® credited to Your Account in a certain quarter of a calendar year will expire one calendar year from the last day of the relevant calendar quarter (with effect from 1st October 2018). Please refer to the table below for further illustration:
| Period Earned | Expiry Date |
| 1 Jan 2022 - 31 Mar 2022 | 31 Mar 2023 |
| 1 Apr 2022 - 30 Jun 2022 | 30 Jun 2023 |
| 1 Jul 2022 - 30 Sep 2022 | 30 Sep 2023 |
| 1 Oct 2022 - 31 Dec 2022 | 31 Dec 2023 |
| 1 Jan 2023 - 31 Mar 2023 | 31 Mar 2024 |
| 1 Apr 2023 - 30 Jun 2023 | 30 Jun 2024 |
| 1 Jul 2023 - 30 Sep 2023 | 30 Sep 2024 |
| 1 Oct 2023 - 31 Dec 2023 | 31 Dec 2024 |
3.2 CapitaStar Malaysia has officially ceased operations on 17 December 2023. The last day to earn STAR$® for Your purchases at Participating Malls in Malaysia was 31 October 2023 and all deals had to be utilised at Participating Malls in Malaysia by 17 December 2023. STAR$® credited to Your Account now can only be used at participating properties and stores in Singapore
3.3 We reserve the right to amend the validity period of the STAR$®.
4 DISCRETION
4.1 Notwithstanding and without prejudice to the other terms of these Terms and Conditions, We are entitled at any time in Our absolute discretion without liability to you, without notice and without giving any reason, to:
a) suspend or terminate Your Membership entirely whether or not You are in default of these Terms and Conditions; and/or
b) impose restrictions on the payment method accepted for the purchase or redemption of vouchers or benefits under the CapitaStar Rewards Programme; and/or
c) refuse to allow You to participate in the CapitaStar Rewards Programme; and/or
d) introduce, amend, restrict, suspend or terminate all or any of the benefits, services, facilities and privileges in respect of or in connection with Your Membership.
5 REDEMPTION
5.1 Redemption may only be made upon the verification of Your identity in accordance with these Terms and Conditions.
5.2 Redemption may be made by You personally attending and presenting Your Singapore/Malaysia mobile number or QR code found on the CapitaStar App at the customer service counters in Participating Malls, or via any other means as determined by Us from time to time in Our absolute discretion.
5.3 The list of Rewards, Prizes and the number of STAR$® required for the Redemption of the respective Rewards and/or Prizes shall be determined by Us. For the avoidance of doubt, We may from time to time amend the number of STAR$® required for Redemption of Rewards and/or Prizes without prior notice to You.
5.4 Rewards and/or Prizes are offered subject to their availability.
5.5 To the maximum extent permitted under applicable law, We do not make any warranty or representation on any product or service offered as Rewards and/or Prizes and do not accept any liability in respect of any such Rewards and/or Prizes.
5.6 Any dispute arising from or relating to the goods or services received as Rewards and/or Prizes shall be resolved between You and the supplier of the Rewards and/or Prizes. We shall not be liable for any claim arising from or relating to the Rewards and/or Prizes and/or the Redemption process.
5.7 Rewards and/or Prizes may not be exchanged for cash and/or STAR$® and/or any other Reward, Prize or item. Refunds for and/or replacements of Rewards and/or Prizes will not be entertained.
6 MEMBERSHIP VALIDITY AND FEES
6.1 We may charge an annual fee for Membership in the CapitaStar Rewards Programme, at such rate and to be paid in such manner as we may determine, in Our sole discretion.
6.2 In the event that You do not submit at least six (6) valid Receipts for a period of twelve (12) consecutive months, Your Membership may be terminated by Us.
7 CHANGE OF PERSONAL PARTICULARS
7.1 You must promptly update any change in Your personal particulars (including but not limited to a change in Your home and office address and contact numbers) on the Programme Website, CapitaStar Mobile Application, at the customer service counters in Participating Malls, or via such other means as determined by Us from time to time in Our sole discretion.
7.2 You must promptly inform Us of any changes in Your personal particulars to maintain the security of Your Account and, where applicable and eligible, to ensure that You receive rewards, bonus STAR$® to Your Account. Without prejudice to Clause 10.1 below, We exclude Our liability to You for any loss, damage, inconvenience, moral distress, cost and expenses of any nature which You or any person may suffer or incur arising out of or in connection with You change of personal particulars which You fail to inform Us.
8 TERMINATION OF CAPITASTAR REWARDS PROGRAMME
8.1 We may at Our absolute and sole discretion, without prior notice to You, suspend or terminate the CapitaStar Rewards Programme for any reason whatsoever as we deem fit.
9 PERSONAL DATA
9.1 It is a continuing condition of Your Membership as well as Your access to and use of the Programme Website and/or Programme Mobile Application that You consent to the collection, use, disclosure and/or processing of Your information, including Your Personal Data, by Us and all other persons and entities involved in the CapitaStar Rewards Programme in relation to and/or for the purposes of the CapitaStar Rewards Programme ("CapitaStar's Purposes") and in accordance with Our Personal Data Protection Policy. Examples of Your Personal Data which may be so collected, used, disclosed and/or processed for the CapitaStar's Purposes include the following:
a) Your name, Your mobile number, email address, date of birth, gender, address, credit card details, transaction details, images of Receipts, proximity of Your location in Participating Malls, and any other information relating to You which You have provided to Us or any of Our agents, business partners and/or authorised service providers in any forms You may have submitted to Us or any of Our agents, business partners and/or authorised service providers, or in other forms of interaction with You;
b) Location: Some of the services We provide depends on Your location and proximity within Our Participating Malls. We use Your location information to tailor Our services to You based on Your location to send notifications and marketing offers / promotion campaigns near You. You may choose to turn on Your “background location” on Your cellular devices, including Your mobile phones, to receive such marketing offers / information about promotional campaigns or to turn off Your “background location” to be excluded. If You turn on Your ‘background location’ on Your cellular devices, Our platforms will, from time to time, be able to inform Us about the location of Your device even if You are not directly interacting with Our platforms. Please note that You are able to withdraw Your permission to share Your location information with Us at any time;
c) information about Your usage of and interaction with the products and services under the CapitaStar Rewards Programme, the Programme Website, and/or the Programme Mobile Application, including information related to Your transactions with Our retailers and business partners across Participating Malls, Participating CapitaLand Platforms, any entity comprised in Our CLI Group and/or third parties, recordings of Your phone calls with Us, emails You sent, and other records of any contact You have with Us, computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, Membership details and traffic to and from Programme Website and/or Programme Mobile Application;
d) photographs or audio-video or other recordings of You make take and submit to Us in connection with and for the purposes of participating in Programme Promotions; and
e) marketing and communications data, such as Your preferences in receiving marketing communications from Us, Our agents, business partners, Participating Malls and/or authorised service providers and third parties, Your communication preferences and history of communications with Us, Our agents, business partners, Participating Malls and/or authorised service providers and third parties.
9.2 In particular but without limiting the generality of Clause 9.1, You consent to Us and all other persons and entities involved in the CapitaStar Rewards Programme collecting, using, disclosing and/or processing Your Personal Data for the following purposes strictly in relation to and/or for the purposes of the CapitaStar Rewards Programme:
a) verifying Your identity for the purposes of processing Your Membership application and maintaining and servicing Your Account and Membership for the CapitaStar Rewards Programme;
b) administering and managing the CapitaStar Rewards Programme, Your Account, and Your transactions and interactions with Us in connection therewith, and processing Your STAR$® accruals and Redemptions;
c) responding to Your queries, requests and feedback, and allowing You to interact with the Chatbot;
d) sending You notifications such as marketing and promotional messages in relation to the CapitaStar Rewards Programme (including via voice calls, SMS, or other modes of communication using any of Your telephone numbers which any entity comprised in the CapitaLand Investment Limited (“CLI”) Group of companies may have in Our records from time to time), such as information, updates, advertisements, promotions (including without limitation discounts and special offers) and other communications in connection with products, services, marketing offers and promotions, festival events or activities offered or conducted by Us, by any CLI Property, any entity comprised in Our CLI Group, Our business partners, and/or third parties; and (ii) programmes, events or activities conducted at any CL Property or by Us, any entity comprised in CL Group, Our business partners, Our marketing partners and/or third parties;
e) conducting interviews, surveys and/or consumer or market related research to improve Our services and product offerings which may be of relevance to You;
f) carrying out anonymised consumption profiling and statistical analysis to improve services provided to other consumers in Your age band or sharing Your lifestyle choices;
g) informing You of changes and development to CapitaStar Rewards Programme and/or Our CLI Group policies, terms and conditions and other administrative information, including for the purposes of servicing You in relation to products and services offered to You;
h) administering and conducting Programme Promotions, including announcing the results of Programme Promotions, identifying and contacting the winners of the Programme Promotions, and publicising and conducting marketing in relation to Programme Promotions;
i) where You participate in Programme Promotions, collecting, using and disclosing the photographs or audio-video or other recordings taken or made by You in connection with Programme Promotions amongst the entities comprised in Our CLI Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in Our CLI Group, for use in any publicity and/or advertising campaigns related to Programme Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in Our CLI Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings that You have taken and submitted or made in connection with Programme Promotions shall vest solely and absolutely in the CLI Group without any compensation to You;
j) managing the infrastructure and business operations of the CLI Group in relation to the CapitaStar Rewards Programme and complying with internal policies and procedures;
k) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving the CLI Group entity that is managing the CapitaStar Rewards Programme;
l) matching any Personal Data which relates to You for any of the purposes listed herein;
m) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
n) protecting and enforcing Our contractual and legal rights and obligations;
o) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and
p) processing Your Personal Data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any of Our marketing partners and/or authorised service providers.
For the avoidance of doubt, all the purposes set out in Clauses 9.2(a) to (p) form part of the CapitaStar's Purposes.
9.3 In addition to Clauses 9.1 and 9.2, where You have specifically provided Us with consent, You agree to the collection, use, disclosure and/or processing of Your Personal Data by Us, Our agents, Our marketing partners, Our business partners, Our authorised service providers and/or any entity comprised in Our CLI Group for the following purposes:
a) communicating and providing services, products and benefits to You, including promotions, offers, advertisements offered by any entity comprised in the CLI Group, and/or any CLI Property, business partners, and/or authorised service providers and third parties, and any promotions, programmes, events or activities conducted at any CLI Property, or in relation to any entity comprised in the CLI Group, business partners, and/or authorised service providers and third parties, all of which may be personalised and relevant content to You;
b) matching Your Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by Us, any other entity comprised in the CLI Group, or any third party;
c) administering and conducting Promotions for or in relation to any entity comprised in the CLI Group and/or any CLI Property, including, announcing the results of these Promotions, identifying and contacting the winners, and publicising and conducting marketing related to these Promotions;
d) where You participate in any Promotion, collecting, using and disclosing the photographs or audio-video or other recordings that You have taken or made in connection with Promotions amongst the entities comprised in the CLI Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in the CLI Group, for use in any publicity and/or advertising campaigns related to Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in the CLI Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings that You have taken and submitted or made in connection with Promotions shall vest solely and absolutely in the CLI Group without any compensation to You;
e) sending You details of products, services, special offers and rewards which are sent to customers of any entity comprised in the CLI Group and/or of any CLI Property, and/or sending You details of particular products and services which may be of interest to You;
f) conducting consumer and market related research, understanding and determining customer preferences and demographics for any entity comprised in the CLI Group to review, develop and/or improve products, services and Marcom Activities (including special offers and/or marketing programmes); and
g) informing You via mail, email, SMS, fax, voice calls and all other means of communication (including via all and any of Your Singapore/Malaysia telephone numbers which any entity comprised in the CLI Group may have in its records from time to time) about and/or in relation to Marcom Activities
9.4 Whilst We will take reasonable steps to accurately record Your Personal Data, We require that You provide accurate and complete Personal Data, and update such Personal Data maintained with Us from time to time. Your personal data may be transferred to a place outside of the country where You first provided the personal data.
9.5 If You wish to withdraw Your consent to any use of Your Personal Data as set out herein, if You have any questions relating to Your Personal Data, or if You would like to obtain access and make corrections to Your Personal Data records, please contact Our designated Data Protection Officer as follows:
Singapore – cmadpo@capitaland.com | Malaysia - cmamydpo@capitaland.com
9.6 You acknowledge that if You withdraw Your consent for the collection, use, disclosure and/or processing of Your Personal Data for CapitaStar Purposes, We may not be able to continue providing You with the products and services under the CapitaStar Rewards Programme or otherwise administer Your Account. In such an event, We shall have the right to terminate Your Membership. Such right shall be without prejudice to Our rights and remedies against You in respect of any loss or damages arising from or in connection with such termination.
9.7 You agree that Your consents granted herein do not supersede or replace any other consents which You may have previously granted to any entity comprised in the CLI Group in respect of Your Personal Data, and are additional to any rights which any entity comprised in the CLI Group may have at law to collect, use, disclose and/or process Your Personal Data. You also agree that any withdrawal of Your consent in accordance with these Terms and Conditions will not affect any other consents which You may have provided to any entity comprised in the CLI Group in respect of Your Personal Data and/or the use of Your Singapore telephone number(s) for receiving marketing or promotional information or other advertising or messages.
9.8 We may in Our sole discretion from time to time share aggregated, non-personally-identifiable information with third parties, such as advertisers, Our marketing partners and/or Our business partners, for use in marketing, promotional or other activities.
10 EXCLUSION OF LIABILITY
10.1 Notwithstanding any other terms or conditions in these Terms and Conditions, We shall not be liable for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or willful default on the part of Our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by any person in respect of or in connection with the CapitaStar Rewards Programme, including without limitation, Membership Account, the Chatbot, STAR$® balance, Rewards or Redemption and/or in connection with the collection, use, disclosure and/or processing of a person’s Personal Data in accordance with these Terms and Conditions. You will release and discharge Us fully from all claims in relation to the aforesaid loss, damage, inconvenience, cost and/or expense.
10.2 Without prejudice to the generality of the foregoing and to the maximum extent permitted by applicable law, We shall also not be liable for any direct, incidental or consequential damage or loss suffered that may result from the collection, use, disclosure and/or processing of a Person’s Personal Data, including but not limited to any loss of, or any inability to retrieve, any Personal Data, howsoever caused, or any inaccuracy in the Personal Data presented, used or transmitted.
11 CHATBOT
11.1 The Chatbot is provided “as is,” “with all faults” and without any warranties of any kind, express or implied. To the maximum extent permitted by law, We disclaim all warranties with respect to the Chatbot, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, title, quiet enjoyment, merchantability of computer programs, data accuracy, system integration, and informational content.
11.2 We do not warrant or make any representations regarding the operation of the Chatbot, the use, validity, legality, accuracy or reliability of, or the results of the use of the material and information, any third party content, third party site or third party functionality provided in the Chatbot or through Your use of the Chatbot (collectively, “Chatbot Content”). Such Chatbot Content may be out of date, and neither We nor Our licensors make any commitment to update such Chatbot Content. Certain portions of the Chatbot may use functionality from third parties (“Third-Party Functionalities”) and Your use of the Chatbot may be subjected to the terms and conditions and privacy policies of such Third-Party Functionalities. It is Your responsibility to review and accept their terms and conditions before using the Chatbot. Without limiting the generality of the foregoing, You agree to be bound by, and shall abide by, the terms and conditions applicable to Your use of Microsoft’s Azure OpenAI service: https://www.microsoft.com/licensing/terms/productoffering/MicrosoftAzure/EAEAS, to the extent these terms and conditions are applicable to You. The Chatbot may be used to access and transfer information over the internet; You acknowledge that neither We nor Our licensors operate or control the internet.
11.3 We will not be liable for any losses or damages (including without limitation: (a) any losses in respect of or in connection with the CapitaStar Rewards Programme, including without limitation, Membership Account, STAR$® balance, Rewards or Redemption, (b) product liability claims, and (c) claims for loss of profits, loss of use of the products or services, loss of data, or any other economic losses or any consequential, incidental or exemplary losses, expenses and/or damages) that You may suffer as result of Your use of the Chatbot howsoever arising whether directly or indirectly, including without limitation if the Chatbot is unavailable for any reason or if the Chatbot is unable to provide You with the information You sought or has provided information that is inaccurate, incomplete, out-of-date or does not apply to Your situation.
11.4 We do not warrant that the files available for downloading, if any, will be free from infection, viruses, worms, trojan horses, or other malicioUs code that manifest contaminating or destructive properties. We do not warrant that the Chatbot and the software, materials, products, services or Third-Party Functionalities provided in the Chatbot or through Your use of the Chatbot, will be uninterrupted or error-free or that any defects in such software, materials, products, services or Third-Party Functionalities will be corrected.
11.5 You assume all responsibilities and obligations with respect to the use of Chatbot to achieve Your intended results and You assume all responsibilities and obligations with respect to any decisions made or given as a result of the use or application of the Chatbot or any information retrieved therefrom, including those to any third party, for the content, accuracy, and review of such results.
11.6 When You interact with the Chatbot, You understand and agree that:
a) Any messages exchanged between Us and information provided by You on the Chatbot will be collected and used in accordance with Section 9 and Our Personal Data Protection Policy;
b) You will not ask the Chatbot any questions that include any personal or sensitive information, such as Your gender or sexual orientation, ethnicity or country of origin, colour or race, disability, marital or family status, and religion, and You will not provide any of this information to the Chatbot;
c) You will not provide the Chatbot with Your Account (including the login information or passwords for Your Account), any other login information or passwords, or other Personal Data and You will keep this information confidential; and
d) You will not submit, send, post, or publish any material through the Chatbot that may be considered by Us to be abusive, defamatory, illegal, indecent, threatening, obscene, pornographic, invasive of privacy or publicity rights or otherwise harmful to others.
11.7 You are prohibited from using Chatbot for the following:
a) Any unlawful, obscene or immoral purpose;
b) Violate any applicable laws, rules and regulations, both local and international or otherwise violate these Terms and Conditions;
c) Infringe upon or violate Our intellectual property rights or the intellectual property rights of others;
d) Submit false or misleading information;
e) Upload or transmit viruses or any other type of malicioUs code that will or may be used in any way that will affect the functionality or operation of the Chatbot;
f) Collect or track the Personal Data of others;
g) Spam, phish, pharm, pretext, spider, crawl, or scrape, and except as permitted by these Terms and Conditions, use any programmatic method to extract data or output from the Chatbot;
h) Represent that the output from the Chatbot was human-generated when it is not; or
i) Interfere with, disrupt or circumvent the security features of the Chatbot, including without limitation circumventing any rate limits or restrictions or bypass any protective measures or safety mitigations We put in the Chatbot.
12 GENERAL
12.1 You shall indemnify Us and keep Us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to Your misuse of the Membership, and/or the Chatbot, and/or breach of any of these Terms and Conditions, including without limitation, if You commit any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.
12.2 We may amend these Terms and Conditions from time to time in Our sole discretion without notice to You.
12.3 Each of these Terms and Conditions is severable and distinct from one another and if at any time, any one or more of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.
12.4 You agree to be bound by these Terms and Conditions and all other terms and conditions governing the use of such facilities, benefits or services in connection with Your Membership, as the same may be amended or varied from time to time. If there is any conflict between these Terms and Conditions and any other terms and conditions, the former will prevail and apply and the latter will be deemed to be modified so far only as it is necessary to give effect to the provisions of these Terms and Conditions. Unless otherwise provided by these Terms and Conditions, nothing in these Terms and Conditions will affect the validity and enforceability of Our rights or remedies under any other terms and conditions which will continue to apply.
12.5 The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).
12.6 No failure on Our part to exercise and no delay on Our part in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by Us of Our rights or remedies in respect of any terms under these Terms and Conditions or any breach of these Terms and Conditions on Your part must be in writing and may be given subject to such terms and conditions as We may deem fit and is effective only in the instance and for the purpose for which it is given.
12.7 These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby agree to irrevocably submit any dispute in connection with or arising from these Terms and Conditions to be resolved in the courts of the Republic of Singapore.
12.8 Terms and Conditions in languages aside from English will not be an official translation of the English version of these Terms and Conditions. In cases where there are any conflict or inconsistencies between different language versions and the English version, the English version shall prevail to the extent of the conflict or inconsistency. We and all the other entities comprised in the CLI Group shall not accept any responsibility or liability for any error, inaccuracy and/or misunderstanding with regard to the non-English version(s).
12.9 For the avoidance of doubt, these Terms and Conditions relate solely to the CapitaStar Rewards Programme. Notwithstanding that a Participating CapitaLand Platform may be able to be accessed via the Programme Mobile Application, Your use of, and access to, any such platform shall be governed by separate terms and conditions, available at the website of such platform, which You must read carefully prior to such use and access.
13 DEFINITIONS AND INTERPRETATION
13.1 In these Terms and Conditions, the definition of terms shall be set out below, except where the context otherwise requires:
a) "Account" means Your individual account maintained by Us showing, among other things, the number of STAR$® You have accumulated;
b) "Award" means the award of STAR$® to You;
c) "STAR$®" means the STAR$® (points) awarded under the CapitaStar Rewards Programme;
d) "CapitaStar Rewards Programme" means the CapitaStar Rewards programme managed by Us;
e) “Chatbot” means the chatbot feature or online automated response chat application used on the Programme Website [and Programme Mobile Application], including all content, applications, software, functionalities, materials, information, third party content, third party sites and Third-Party Functionalities provided in the Chatbot feature or through Your use of the Chatbot feature.
f) "CLI Group" means CapitaLand Investment Limited, its subsidiaries, associates, joint ventures and related corporations and all trusts sponsored, owned and/or managed by any of the aforementioned entities;
g) "CLI Property " means any property in any country developed, operated, managed and/or owned by any entity comprised in the CLI Group;
h) "Marcom Activities" means marketing, promotional and communication activities regarding products, services, offers, promotions, activities and/or events marketed, promoted, advertised and/or made available by any entity comprised in the CLI Group and/or its business partners, including in relation to (i) the CapitaStar Rewards Programme; (ii) any entity comprised in the CLI Group; and/or (iii) any CLI Property;
i) "Member" means a member to and participant in the CapitaStar Rewards Programme;
j) "Membership" means membership to and participation in the CapitaStar Rewards Programme;
k) “Participating CapitaLand Platforms” means online marketplace portals hosted by any members of the CLI Group which allow retailers to retail products to visitors and which are participating in the CapitaStar Rewards Programme. The list of such platforms shall be updated from time to time on the Programme Website;
l) "Participating Malls" means shopping malls participating in the CapitaStar Rewards Programme as determined by Us from time to time in Our sole discretion, in which Your purchases are eligible for Awards. The list of Participating Malls shall be updated from time to time on the Programme Website;
m) "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access;
n) "Prizes" means prizes in lucky draws or contests organised under the CapitaStar Rewards Programme;
o) "Programme Mobile Application" means the mobile application(s) or part thereof created in connection with the CapitaStar Rewards Programme, as may be modified from time to time [, including without limitation the Chatbot offered therein];
p) "Programme Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities for or in relation to Members, the recruitment of Members and/or otherwise involving the gift, award or redemption of STAR$®, which are conducted from time to time by Us, any other entity comprised in the CLI Group, Our agents, marketing partners, business partners and/or Our authorised service providers;
q) "Programme Website" means the website(s) or part thereof in connection with the CapitaStar Rewards Programme, as may be modified from time to time, including without limitation the Chatbot offered therein;
r) "Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities;
s) "Qualified Retailers" means retailers participating in the CapitaStar Rewards Programme and retailers participating in the CapitaStar Loyalty-as-a-service Programme Participating Malls that are not excluded from the CapitaStar Rewards Programme, as determined by Us in Our sole discretion and notified at the Programme Website from time to time;
t) "Receipt" means receipt(s) of purchase;
u) "Redemption" means the redemption of STAR$® by You for Rewards and/or Prizes;
v) "Rewards" the goods and/or services redeemable by You in exchange for Your STAR$®;
w) "Terms and Conditions" means these terms and conditions governing Your Membership as amended or supplemented by Us from time to time;
x) "Third-Party Functionalities" has the meaning given in Section 11.2 above;
y) "Transaction" means any transaction (including agreements in connection thereto) entered between a Qualified Retailer on a Platform and You in respect of a product retailed on or through a Platform and delivered to an address in Singapore;
z) "We", "Our" and "Us" refer to CapitaStar Pte. Ltd. or such other CL Group entity which may be managing the CapitaStar Rewards Programme from time to time; and
aa) "You" and "Your" refer to the person who has signed up to the CapitaStar Rewards Programme.
12.2 Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.
12.3 The headings in these Terms and Conditions are inserted for ease of references only and shall not affect the construction of these Terms and Conditions. Refer to CapitaStar FAQ page for more information.
(As of 12 August 2024)